MostBet Casino - A conta do jogador está congelada e a verificação está atrasada.

For three weeks now, my Mostbet account has been completely frozen. I have no access to my funds, and the verification process is stalled. I have met all the standard requirements, but the live chat support team keeps repeating the same automated formulas, telling me to "wait," without providing any specific timeframe or reasons for such a long delay. Three weeks (over 21 days) to verify my account or make any decision is completely unprofessional and ignores the customer. I am taking this matter to the official security department and international mediation portals (Askgamblers/CasinoGuru). I warn other players against depositing larger amounts here, because in the event of a win or a routine check, your money may be blocked for weeks without explanation. I demand that my account be unblocked immediately or that the security department provide clear instructions on what steps I should take. My player ID number is 91167725.

Od 3 tygodni moje konto na platformie Mostbet pozostaje całkowicie zamrożone. Nie mam dostępu do swoich środków, a proces weryfikacji stoi w miejscu. Spełniłem wszystkie standardowe wymogi, jednak support na czacie na żywo stale powtarza te same, automatyczne formułki i każe mi "czekać", nie podając żadnych konkretnych terminów ani powodów tak długiego opóźnienia.Trzy tygodnie (ponad 21 dni) na weryfikację konta lub podjęcie jakiejkolwiek decyzji to absolutny brak profesjonalizmu i ignorowanie klienta. Sprawę kieruję do oficjalnego działu bezpieczeństwa oraz na międzynarodowe portale mediacyjne (Askgamblers/CasinoGuru).Ostrzegam innych graczy przed wpłacaniem tutaj większych sum, ponieważ w przypadku wygranej lub rutynowej kontroli Wasze pieniądze mogą zostać zablokowane na długie tygodnie bez słowa wyjaśnienia.Żądam natychmiastowego odblokowania mojego konta lub jasnej informacji od działu bezpieczeństwa, jakie kroki mam podjąć. Mój numer ID gracza to 91167725

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino before your account was frozen?
• Which documents have you submitted to the casino for the verification of your account? Have any of your documents been reviewed and approved yet?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino requested any documents from you for the verification of your account?
• When was the last time the casino communicated with you regarding the suspension of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika