MostBet Casino - O jogador ainda não recebeu os seus prémios.

Hello, I played at Mostbet, everything was fine, I even had a withdrawal

won 14,000 manat on February 9th in slots with the main balance!

I want to withdraw, but it gives me an error message: I need to top up my profile, but it's already fully funded! If it weren't for that, I wouldn't have been able to withdraw before.

I'm writing to the support operators, but no one is responding or helping! I want to play and don't even plan on withdrawing, but why are they doing this?! It's been almost a week of nothing but stress and anxiety. I've sent everything to you! See for yourself.

Здравствуйте, я играл в мостбете все было нормально даже вывод был у меня

выиграл 14.000 манат в 9 го февраля в слотах с основным балансом!

хочу выводит дает ошибку надо пополнить профиль а профиль полностью пополнен! Если не было бы то до этого вывод ни мог бы сделать.

пишу операторам в саппорт никто не отвечает и не помогает! Я играть хочу даже выводит не собираюсь но зачем так они делают?! И почти неделя только нервы и нервы. Все отправил вам! Смотрите сами

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TebrizHuseynov,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello again. The problem is, I can't get it to display at all; it keeps giving me an error! I'm uploading a picture.

Здравствуйте еще раз. Дело в том что я ни могу выводит вообще ошибку выдает! Загружаю картину

Dear TebrizHuseynov,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear TebrizHuseynov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru