Mr Bet Casino - A desistência do jogador foi adiada.

I have been waiting for a payout of €2,000 from Mr Bet since July 30, 2026.

My player account is fully verified. Nevertheless, the withdrawal has not been processed or paid out as of today, August 16, 2026. I have now been waiting for my money for more than two weeks, even though I was told it would take significantly less time.

During this time, I contacted Mr Bet's live support several times. Unfortunately, I keep receiving almost identical standard replies. I'm simply told that my withdrawal is still being processed or that I need to be patient. No one has been able to give me a specific reason for the significant delay or a firm payout date.

Since no solution could be reached via live chat, I also contacted Mr Bet by email and requested clarification and a payout of my balance. I have not yet received a reply to this email either.

What I find particularly problematic is that my account is already verified and yet no explanation is given to me as to why the payout of €2,000 has been withheld since July 30, 2026.

I have tried several times to resolve the matter directly and patiently with Mr Bet, but I have received neither a concrete answer nor my payout.

I therefore request Casino Guru's assistance in resolving this case and in contacting Mr Bet so that my outstanding withdrawal of €2,000 can be processed and paid out as quickly as possible.

I can of course provide screenshots or proof of my payout, communication with customer service and my contact via email.

Ich warte seit dem 30.07.2026 auf eine Auszahlung in Höhe von 2.000 € von Mr Bet.

Mein Spielerkonto ist vollständig verifiziert. Trotzdem wurde die Auszahlung bis heute, 16.08.2026, nicht bearbeitet bzw. ausgezahlt. Damit warte ich mittlerweile seit mehr als zwei Wochen auf mein Geld, obwohl mir eine deutlich kürzere Bearbeitungszeit genannt wurde.

Ich habe mich während dieser Zeit mehrfach an den Live-Support von Mr Bet gewandt. Leider erhalte ich dort immer wieder nahezu identische Standardantworten. Mir wird lediglich mitgeteilt, dass meine Auszahlung noch bearbeitet werde bzw. dass ich mich gedulden müsse. Einen konkreten Grund für die erhebliche Verzögerung oder einen verbindlichen Auszahlungstermin konnte mir bisher niemand nennen.

Da über den Live-Chat keine Lösung erreicht werden konnte, habe ich Mr Bet zusätzlich per E-Mail kontaktiert und um eine Klärung sowie die Auszahlung meines Guthabens gebeten. Auch auf diese E-Mail habe ich bislang keine Antwort erhalten.

Besonders problematisch finde ich, dass mein Konto bereits verifiziert ist und mir trotzdem nicht erklärt wird, warum die Auszahlung von 2.000 € seit dem 30.07.2026 zurückgehalten wird.

Ich habe mehrfach versucht, die Angelegenheit direkt und geduldig mit Mr Bet zu lösen, erhalte jedoch weder eine konkrete Auskunft noch meine Auszahlung.

Ich bitte Casino Guru daher um Unterstützung bei der Klärung dieses Falls und darum, Mr Bet zu kontaktieren, damit meine ausstehende Auszahlung von 2.000 € schnellstmöglich bearbeitet und ausgezahlt wird.

Screenshots bzw. Nachweise über meine Auszahlung, die Kommunikation mit dem Kundenservice und meine Kontaktaufnahme per E-Mail kann ich selbstverständlich zur Verfügung stellen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear powertoy,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Did you sucesfully completed your KYC verification?
• Did you used any casino bonuses or you have currently any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Karla,

Thank you for your feedback. I'm happy to answer your questions:

Yes, I successfully made a withdrawal from Mr. Bet back in January of this year. It was processed and paid out without any problems.

Yes, my KYC/identity verification was completed fully and successfully. My account is verified accordingly.

Yes, I used a bonus for the deposit in question. However, the associated wagering requirements have been fully met. The bonus is now complete, and there are currently no active bonuses in my account.

The outstanding amount of €2,000 is fully available for payment and is displayed accordingly in my account as a withdrawable balance.

From my side, both the verification and all bonus conditions have been fully met. Nevertheless, I am still waiting for the processing and/or payment of the €2,000.

Thank you so much for your support in my case.

Kind regards

Nils

Hallo Karla,

vielen Dank für Ihre Rückmeldung. Gerne beantworte ich die Fragen:

Ja, ich habe bereits im Januar dieses Jahres erfolgreich eine Auszahlung bei Mr. Bet durchgeführt. Diese wurde damals problemlos bearbeitet und ausgezahlt.

Ja, meine KYC-/Identitätsverifizierung wurde vollständig und erfolgreich abgeschlossen. Mein Account ist entsprechend verifiziert.

Ja, bei der betreffenden Einzahlung habe ich einen Bonus genutzt. Die damit verbundenen Umsatzbedingungen wurden jedoch vollständig erfüllt. Der Bonus ist abgeschlossen und aktuell befindet sich kein aktiver Bonus mehr auf meinem Konto.

Der ausstehende Betrag von 2.000 € steht vollständig zur Auszahlung zur Verfügung und wird in meinem Konto entsprechend als auszahlbares Guthaben angezeigt.

Von meiner Seite sind somit sowohl die Verifizierung als auch sämtliche Bonusbedingungen vollständig erfüllt. Dennoch warte ich weiterhin auf die Bearbeitung bzw. Auszahlung der 2.000 €.

Vielen Dank für Ihre Unterstützung bei meinem Fall.

Freundliche Grüße

Nils

Dear Lovelyconner33,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( munya.s@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Lovelyconner33

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Mr Bet Casino to join this discussion and provide their comments regarding the matter.

Dear Mr Bet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear Munya,

We would like to confirm that the withdrawal of 2000 EUR has been processed on 19 Aug 2026, and is currently showing a Success status on our side.

Kind regards,

Mr Bet Team

Mr Bet Casino

Thank you for the update. Once the player confirms receipt of the funds, I will close the complaint, marking it resolved.

Lovelyconner33

Could you kindly confirm if you have received the funds?

Dear Lovelyconner33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Munya
Casino.Guru