Mr Bet Casino - A desistência do jogador foi adiada.

I made a deposit of 1,210,000 ARS on July 19, 2026, using the cryptocurrency BNB, unaware that the site only offered casino games, not sports betting, which I wasn't interested in. Therefore, I tried to withdraw the money quickly (accepting a 10% fee for not wagering the deposited funds). Initially, they wouldn't let me because they hadn't verified my documents; it took many days before they did. After that, I tried to withdraw through Mercado Pago, but after many days, it was denied because supposedly it had to be with the same method I used for the deposit. I tried again to withdraw using BNB (the cryptocurrency I had used for the deposit and which I was told I should use for the withdrawal), but it was denied again without explanation. In total, it's been over 45 days since I've been trying to withdraw, and I haven't been able to. Every time I ask a question, they take many days to reply with the excuse that they have a high volume of withdrawal requests.

Yo realice un depósito el 19/7/26 de 1210000 ARS a través de la criptomoneda BNB sin saber que la página no contaba con apuestas deportivas, solo con juegos de casino , cosa que no me interesa, por lo que intenté retirar el dinero rápidamente ( aceptando una comisión del 10 % por no haber apostado el dinero depositado ). En un comienzo no me permitían hacerlo por qué no habían verificado los documentos, tardaron muchísimos días hasta que lo hicieron. Luego de eso intenté hacer el retiro a través de mercado pago pero después de muchos días me lo denegaron porque supuestamente tenía que ser con el mismo método con que realice el depósito, volví a intentar a hacer el retiro ahora a través del la cripto BNB ( con la que había hecho el depósito y me habían dicho que debía hacer el retiro ) pero me lo volvieron a denegar ahora sin una explicación. En total ya van más de 45 días en que quiero realizar el retiro y no puedo y ante cada pregunta que hago siempre tardan muchos días en contestar con la excusa de que tienen un alto caudal de solicitudes de retiro

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the side menu you see on the casino’s website? We can see that a sports betting section is available at this casino, so we would like to clarify what is displayed on your end.
• Have you placed any bets or played any games at this casino using the deposited funds?
• Have you contacted customer support to ask whether you can withdraw your deposited funds without any gameplay, possibly after a fee is deducted?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

I've attached a screenshot of the menu, which shows there's no sports betting section. Apparently, it's available in other countries, but not in Argentina. Regarding the other questions, no, I didn't use the deposited funds in any way, and yes, I contacted customer service countless times, always receiving vague and very slow responses.

Adjunto la imagen del menú, donde se ve que no hay sección de apuestas deportivas, al parecer en otros países sí están disponibles pero en Argentina no. En cuanto a las otras preguntas, no , no utilice los fondos depositados de ninguna forma y si, me contacté infinidad de veces con servicio de atención al cliente recibiendo siempre respuestas pocos precisas y muy dilatadas en el tiempo.

Hello, I'd like to know if I should try making the withdrawal again or wait for some kind of response.

Hola, quiero saber si probar otra vez realizar el retiro o esperar algún tipo de respuesta

Thank you for your responses.

Please forward me the most recent communication between you and the casino's customer support regarding the withdrawal of your deposit to veronika.f@casino.guru.

Please note that, in general, we recommend that players fulfill the necessary wagering requirements for their deposits before requesting a withdrawal, as this is a standard AML requirement. Casinos are generally not obligated to return a deposit if no gameplay has taken place.

The decision to apply a fee in such cases is at the casino's discretion and may vary from one case to another.