Mr Bet Casino - A retirada do jogador foi adiada.

I submitted a withdrawal request for $3486.82 on March 10, 2025. They claim 48 hours for withdrawals to process, yet it has been 25 days since I put in my request. I deposited $34 and received approximately $30 in bonus, and hit 2500x on plinko. I gambled over $1500 after winning so that my money was no longer in bonus and was available to withdraw. I completed verification (this took near 2 weeks) and put in my withdraw request. I have chatted with support 10+ times, and only ever receive the same copy paste messages telling me to wait and be patient because the department is working on my request. I have sent countless transfers and there is not a single reason why it should take near a month to receive my money. After reading all of the negative reviews on this casino regarding the exact issue being had by others, i’m convinced I was scammed out of my money and that I’ll never receive it. Something must be done to get me my money or shut this casino down.

Dear james.neto,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you been advised what is causing the delay? Is it an internal casino system issue or related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you very much, james.neto, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello james.neto,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Mr Bet Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which james.neto can expect his withdrawal to be processed?

Dear Martin,

we are glad to inform you that today user's withdrawal requests have been successfully processed. 

If you have any questions - we will be glad to help you. 

Dear Mr Bet Casino representative,

thank you very much for the update. I am happy to hear the issue seems to be resolved. I will leave this complaint open until james.neto confirms his withdrawals have been paid out.

Dear james.neto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
Casino.Guru