Mr Bet Casino - O depósito do jogador está atrasado.

Today, exactly 12 hours ago, I transferred money to add funds to the platform (a super slow platform, like a turtle). It turns out the money was never credited to my gaming account. The platform claims my money is in "new" mode and that I transferred it late, time that was supposedly delayed due to the platform's slowness. It's been 12 hours since the transaction, which I made at 11 AM Argentina time (it's 11 PM here), and I still haven't received any response. I have the receipt with the details of the person I sent the money to, the person who was listed on the platform at the time of the transaction!

I need an urgent response, otherwise I will escalate the case to consumer protection and file a complaint against the person listed on my transaction receipt. My lawyer is already aware of the situation! I'm truly disappointed because I had high expectations for the platform and it let me down.

El día de hoy hace exactamente 12 horas transferí dinero para cargar saldo a la plataforma (plataforma super lenta ,como tortuga) resulta que el dinero nunca se acredito a mi cuenta de juego,alegan de la plataforma que mi dinero está en modo "nuevo" que entrego fuera de tiempo,tiempo que la plataforma demoró por su lentitud,ya vas 12 horas de la transacción la realizar a las 11 de la mañana horario de argentina aquí son las 23 de la noche y sigo sin respuesta alguna ,tengo el comprobante con los datos de la persona a la cual le envié el dinero,persona que me figuraba en la plataforma al momento de realizar dicha acción!

Necesito urgente respuesta sino elevaré el caso a defensa al consumidor y denunciaré a la persona que me figura en mi comprobante de transacción,mi aboga ya está al tanto de la situación! La verdad súper decepcionada , porque tenía muchas expectativas con la plataforma y me falló

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear belengroccia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas