Mr Green Casino DE - O jogador afirma que o seu pagamento foi atrasado.

No way to contact them - no active email addresses

Payment is not being processed

No live chat - nothing

Keine Kontaktmöglichkeit- keine aktiven Mail Adressen

Auszahlung wird nicht bearbeitet

Kein live chat - nix

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Grafkoks,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Mr Green still hasn't processed my withdrawal.

There is absolutely no way for customers to contact the casino.

All email addresses are inactive.

I have been waiting since June 29th, 2026.

Mr Green hat meine Auszahlung immer noch kicht bearbeitet.

Es gibt seitens der Kunden auch gar keine Kontaktmöglichkeit zum casino

Email Adressen sind alle inaktiv

Ich warte nun seit dem 29.6 26

Dear Grafkoks,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day

Since customer email and all other contact with the casino are NOT possible -

No, I still haven't received a payment.

Guten Tag

Da die kundenemail und auch alles anderen Kontakte zum casino NICHT möglich sind -

Nein ich habe immer noch keine Auszahlung erhalten

I still haven't received a deposit payment today.

There is no way to contact the casino.

Auch heute habe ich immer noch keine Anzahlung erhalten

Es gibt keine kontaktmöglichkeit zum casino

Dear Grafkoks, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Grafkoks,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla