MyEmpire Casino - O encerramento da conta do jogador está atrasado.

Complaint 2: I have this problem with 2 casinos, probably from the same operator.

Hi, unfortunately I suffer from gambling addiction and have been trying to delete my account at this casino since March. I keep getting the same response: Please confirm that any balance on the website will be forfeited if you have your account closed.

I always confirm that I agree, but nothing happens after that. Unfortunately, I've had several moments of weakness since then where I logged in, played again, and lost.

The casino won't let me block my account, and that means I keep playing and losing.

I want this account finally closed; if possible, I want my losses since March back.

Best regards

A.

Beschwerde 2: Ich habe das Problem mit 2 Casino, wahrscheinlich vom selben Betreiber.

Hi, leider leide ich an Spielsucht und versuche seit März mein Konto bei diesem Casino zu löschen. Ich bekomme immer die Antwort: Bitte bestätigen sie das jegliches Guthaben auf der Website verfällt wenn sie ihr Konto sperren lassen.

Ich bestätige auch immer dass ich damit einverstanden bin, aber danach gehts nicht weiter. Leider hatte ich seitdem mehrere Momente der Schwäche in denen ich mich eingeloggt habe und wieder gespielt und verloren habe.

Das Casino lässt mich nicht das Konto sperren und das führt dazu dass ich immer wieder spiele und verliere.

Ich möchte dass dieses Konto endlich geschlossen wird, falls möglich will ich meine Verluste seit März zurück.

Mit freundlichen Grüßen

A.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DaddyFool,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-exclusion request: You can contact the Support Service Team via e-mail at support@myempire.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

For questions or problems related to gambling, you need to contact one of the organizations listed below."

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?
• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Unfortunately, the email address is... karla.m@casino.guru unreachable or her inbox is full

Leider ist die E-Mail-Adresse karla.m@casino.gurunicht erreichbar beziehungsweise ist ihre Inbox voll

Dear DaddyFool,

Thank you for letting me know.

Could you please try sending the self-exclusion request and the relevant communication with the casino to karla.m@casino.guru again?

Please let me know once you have resent it.

Thank you very much in advance for your cooperation.

Karla M.