MyStake Casino - O depósito do jogador não foi creditado na sua conta do casino.

I made the transfer and it wasn't credited as usual, and I've already received the transfer confirmation email from my virtual wallet

Realice la transferencia y no se me acreditó como siempre y ya me llegó el mail de confirmación de transferencia desde mi billetera virtual

Dear fabriciofigueroa2019, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

It is not true that it takes a month for the virtual wallet to confirm that the deposit has already been made. Normally I have the receipt number.

No es cierto que demora un mes de la billetera virtual me confirman que ya se hizo el depósito normalmente tengo el número de comprobante

It is now resolved, they credited me the transfer amount, thank you very much

Ya está resuelto, me acreditaron el monto de la transferencia muchas gracias

Dear fabriciofigueroa2019,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru