MyStake Casino - O jogador aceitou involuntariamente um bônus de aposta impedindo o jogo.

Good evening, I deposited money to play in the mini games as I usually do, but this time they offered me a sports bonus that I accepted by mistake and now it won't let me play until I bet what I deposited, I don't play sports betting

Buenas noches, ingresé dinero para jugar en los mini juegos como habitualmente hago pero en esta ocasión me ofrecieron un bono en deportes que acepte por error y ahora no me deja jugar hasta que apueste lo que ingresé, yo no juego en apuestas de deportes

Hello mauricioalej17,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Isn't there an option within your casino account to cancel the bonus manually by you? When was the last time you spoke to the casino and what was it about? What did they respond when you asked them to remove the sports betting bonus from your account?

Looking forward to your answer.

Regards,

Nick

Dear mauricioalej17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I had to play with the bonus, because or else I would lose everything I deposited

Buenos días, tuve que jugar con el bono, porque o sino perdereria todo lo que deposite

Hello mauricioalej17,

Do I understand it correctly that you have used the bonus? Does it mean that the issue is no longer relevant?

Dear mauricioalej17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.