MyStake Casino - O jogador está reclamando sobre a experiência geral do cassino.

Good morning, I am very upset with Mystake casino.

I have put that amount, because I really don't know how much I have to claim.

On April 20, I started betting on this website, guided by the good reviews on the internet, my fault.

The minigames on this page are a real scam, as an example, the chicken game with only one chance of failing in 25 you always failed the first time, just like the portal with a probability of failing 1 in 20 and it's the same, always you lose. I claim from mystake only the money wagered on the minigames, for not complying with fair gaming. I'm not saying always win, but I really gave away the money.

Now I am in the place where I cannot prove it because it does not record it, and mystake has decided to delete my transaction history, only the deposited and withdrawn appear. I am attaching a photograph that the transaction history has disappeared. This seems like a total hoax to me.

It also happened to me that the payment page gave me an error, when paying with a credit card it was not reflected until some time passed that this money had been collected, even putting an error in my bank application and an error on the page and the money does not appear on the mystake page but deducting it from my bank account.

How can I know now how much money I have really deposited and how much they have charged without authorization for making an error? I have no way to do it, because when you bet on other games, the winnings took time to add up, thinking that what I won was adding money directly from my bank account due to their mistake!

Buenos Días, estoy muy disgustada con Mystake casino.

He puesto esa cantidad, por que realmente no sé cuanto tengo que reclamar.

El 20 de abril empecé a apostar en está página web, guiada por las buenas criticas de internet, fallo mío.

Los minijuegos de esta página son un autentico timo, ya que un ejemplo, el juego del pollo con solo una probabilidad de fallar entre 25 siempre fallabas a la primera, al igual que el portal 1 probabilidad de fallar entre 20 y es lo mismo, siempre pierdes. Les reclamo a mystake solo el dinero apostado en los minijuegos, por no cumplir con un juego justo. No digo de siempre ganar, pero realmente he regalado el dinero.

Ahora estoy en el lugar que no puedo demostrarlo por que no lo grabe, y mystake ha decidido borrar mi historial de transacciones, solo me aparece lo depositado y lo retirado. Adjunto fotografía de que el historial de transacciones ha desaparecido. Esto me parece un engaño total.

También me ocurrió que me daba fallo la página de pago, al pagar con tarjeta de crédito no se me vio reflejado hasta que paso un tiempo que si que se había cobrado este dinero, aun poniendo error en mi aplicación del banco y error en la pagina y no apareciendo el dinero en la pagina de mystake pero si descontándolo de mi cuenta bancaria.

Como puedo saber ahora cuanto dinero realmente he ingresado y cuanto han cobrado sin autorización por dar error? No tengo forma de hacerlo, debido a que cuando apostabas en otros juegos, las ganancias tardaban en llegar a sumarse, pensando que se sumaba lo que ganaba se estaba sumando dinero directamente de mi cuenta bancaria por un error de ellos! 

Dear Aina4,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela Kontos

Yes, of course I understand that sometimes you win and sometimes you lose.

But I don't have the right to know my transaction history? Why have they deleted it unfairly?

Si, claro entiendo que unas veces se gana y otras se pierde.

Pero no tengo derecho a conocer mi historial de transacciones? por que lo han borrado injustamente?

Aren't your transactions visible on the bank statement, please? Could you forward it to petronela.k@casino.guru? Afterwards, we can contact the casino and ask for their assistance.

Dear Aina4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have sent an email to the address that you have provided me, in any case I have lost hope.

thank you

Hola he enviado un correo a la dirección que me ha facilitado, de todas formas he perdido la esperanza.

gracias

Thank you, Aina4, for your bank statement. Could you please highlight transactions that were not credited into your casino account?

I can't be sure which ones they were, but the ones that are duplicated at the same time

no puedo asegurar cuales han sido, pero las que están duplicadas en el mismo momento

Dear Aina4,

We regret to inform you that we lack the necessary investigation tools and expertise to look into unauthorized transactions. If you are certain that the casino has deducted funds from your bank account without your consent, we strongly advise you to contact the police rather than seeking assistance through our forum. This is a serious criminal matter and not a mere complaint about fairness. We apologize for any inconvenience caused, but please understand that we are a mediator and not an official authority equipped to handle cybercrime cases. Thank you for your understanding.

Please let me know if there's anything else we could try to help you with. Otherwise, I will be forced to close this complaint.

Dear Aina4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.