MyStake Casino - O jogador não consegue sacar, depositar ou apostar.

Hello, good afternoon, I cannot withdraw money, deposit, or place bets at Mystake casino, my account is functioning, I don't have any active bonuses.

Hola buenas tardes, no puedo retirar el dinero, depositar ni apostar en casino mystake, mi cuenta esta funcionando, no tengo ningun bonus activado

Dear dtpiter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if you contacted casino support regarding the issue?
• Is your account verified?
• Does the amount of $20243 represent your deposits, or winnings in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, I contacted casino mystake via email reporting my problem and I did not receive a response. I started having problems when I verified my account, when I uploaded and took a photo of my ID. I tried to withdraw funds from astropay and it told me that I had to verify my account to use that means, I did, and when I wanted to withdraw 15,000 it was processing the withdrawal and it never sent it to me, and now I have the total of the amount that I indicated and it does not I can't use it, I can't bet or withdraw it, it tells me that my account does not have permission to withdraw. The amount represents part deposit and part profit.

Buenas tardes, me comunique via mail con casino mystake informando mi problema y no obtuve respuesta, comence a tener problemas cuando verifique mi cuenta, cuando subi y tome foto a mi dni. intente retirar fondos desde astropay y me decia que tenía que verificar mi cuenta para utilizar ese medio, lo hice, y cuando quise retirar 15000 quedo procesando el retiro y nunca me lo envio, y ahora tengo el total del monto que les indique y no lo puedo utilizar, no puedo apostar ni retirarlo, me dice que mi cuenta no tiene permiso para retirar. La cantidad representa una parte de deposito y otra de ganancia.

Thanks for the detailed explanation.

Could you please explain what games you played after your most recent deposit? (slots, live games, betting on sports)

Were the documents you submitted for verification accepted?

Dear dtpiter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.