N1 Casino - A conta do jogador foi bloqueada.

I created an account at N1 casino because I like to gamble from time to time. I sent all the documents. I made a deposit of 100 euros and played a few times. Then I made a deposit of 200 euros and continued playing. I've never used bonuses. I received an email saying that my account had been blocked. Then I received another email saying to send more documents to receive my funds. I sent . Now . I'm out of money and my account is blocked.

Criei uma conta no casino N1 porque gosto de jogar de vez em quando. Enviei todos os documentos. Fiz um depósito de 100 euros joguei algumas vezes . Depois fiz um depósito de 200 euros continuei jogando . Nunca usei bónus . Recebi um email dizendo que minha conta tinha sido bloqueada. Depois recebi outro email dizendo que era pra enviar mais documentos para receber os meus fundos . Enviei . Agora . Estou sem o dinheiro e com a conta bloqueada .

Hello Juniorwill,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Did they specify the reason of the block?

Looking forward to your answer.

Regards,

Nick

Dear Juniorwill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.