NationalBet Casino - O jogador não pode sacar os ganhos; o site do cassino está fora do ar.

I played on casino for weeks never had issue been fully verified support always perfect when need it never had issue with withdrawals till last week I won 800 last Friday than I request to pay out usually take 2 days to be approved have emails from them for every day will be approved soon and yesterday website show is down for maintenance I email them what happen blah blah and today I send email and no longer exist cos domain address no exist anymore so wondering what happening If really down or they block me cos want it my 800 no bonus money nothing or what cos wanna my money back I win I was verified and never had problem cant find on google if really down or they just block me

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NationalBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your most recent communication with the casino regarding the issue, including the recent email that couldn't be delivered? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 13042019hope,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas