NeoCasino - As informações da conta do jogador desapareceram.

I registered at the casino on 06.04.2026. On the same day I made a withdrawal request for 1000€ and already had my account and documents verified. On 07.04.2026, when I accessed my account, it was completely empty. No gaming history. No transaction history. No personal data about me.

Registei me no casino no dia 06.04.2026. No mesmo dia fiz um pedido de levantamento de 1000€ e já tinha a minha conta e documentos verificados. No dia 07.04.2026 ao aceder á minha conta a mesma está totalmente vazia. Sem qualquer histórico de jogo. Sem histórico de transações. Sem qualquer dado pessoal meu.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted customer support after you realized that your account balance was empty? If so, what was their response?
• Do you have any evidence showing that you had a real-money balance in your account that you attempted to withdraw?
• Did you communicate with the casino’s customer support via email regarding the verification of your account, the withdrawal of your winnings, or the missing account data?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika