Neospin Casino - O jogador afirma que o seu pagamento foi atrasado.

I have been continually assured that it would be a 48 hour MAXIMUM period for my withdrawal, they keep telling me that it has been approved on their end and that their third party payment provider is experiencing technical issues with is affecting my withdrawal. Generic messages is all I have received through the chat, although it seems the emails have been getting responded to by somebody who has half a brain. They proceeded to say 72 hours, it’s now been over 5 days and I am everyday sitting here waiting for this money making me very agitated and feeling so angry. Like it’s actual bullshit doing this shit to people. We already deal with enough crap and people fucking us over, if this casino is legit then why are we having to put up with this? I want my fucking money im sick of fucking waiting like a gronk. What the fuck!!!!!

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Dear Teetee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Teetee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Teetee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.