NolimitWay Casino - Jogador enfrenta desistência adiada.

In this casino I won 5,000 euros and without it being written anywhere they took about 9% when I requested a withdrawal, I sent the documents they requested and the identification was done but the money has not left the casino for 8 days. In the communication I had with them I can't figure it out, they can't answer me when I will get my money.

σ αυτό το καζινο κέρδισα 5.000 ευρώ ενω χωρίς να το γράφει πουθενά μου αφερεσαν περίπου το 9% όταν ζήτησα ανάληψη, έστειλα ότι έγγραφα ζήτησαν και η ταυτοποίηση εγεινε αλλα τα λευτα εδω και 8 ημερες δεν εχουν φύγει απο το καζινο στη επικοινωνία που ειχα μαζί τους δεν βγάζω άκρη δεν μπορούν να μου απαντήσουν ποτε θα πάρω τα λευτα μου

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Dear Billys,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Please note that we do not handle complaints related to transaction or processing fees. While some casinos may charge fees for deposits or withdrawals, additional charges are often applied by banks or payment providers for processing transactions or currency conversion. Please understand that casinos do not influence fees deducted by payment providers.

Please bear in mind that it is quite common for withdrawals to take several days or even weeks to be fully processed. This means it may take some time for the funds to appear in your account. Such delays can be caused by incomplete KYC verification or a high volume of withdrawal requests.

That’s why we advise players to remain patient, cooperate fully with the casino, and wait at least 14 days after requesting a withdrawal before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still have not received your winnings within 14 days of the request, please let us know and we will intervene to try to assist you.

Thank you in advance for your patience and understanding.

Best regards,

Petra

I will keep you informed, thank you very much.

ο θα σας ενημερώσω, ευχαριστώ πολυ

and today they sent me this, which since I'm downloading it will be even more delayed.

και σήμερα μου έστειλαν αυτο που απο οτι κατεβαίνω θα εχει και άλλο καθυστέρηση.

Hello Billys,

Thank you for your reply and for providing the previous details.

• Could you please clarify which verification documents you submitted and when you submitted them?
• Have you made any successful withdrawals in the past?
• Also, did you accumulate your winnings with or without an active bonus?

Additionally, could you provide any further communication you had with the casino? This may include screenshots, emails, or chat records. You can send all relevant documents to: petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

Last night I sent my ID, the card I made a deposit with, and the transaction from my Revolut account. My ID was approved quickly in 2 days.

εσκαλησπέρα έστειλα την ταυτότητα μου την κάρτα που έκανα κατάθεση και την κίνηση απο τον λογαριασμό revolut η ταυτοποίηση μου εγκρίθηκε γρήγορα σε 2 ημέρες

From what you can see, they keep telling me that the financial department is independent and they can't give me an answer and that the takeover is being considered in order of priority.

απο οτι βλέπετε μου λένε συνέχεια οτι το οικονομικό τμήμα ειναι ανεξάρτητο και δεν μπορούν να μου δώσουν απάντηση και οτι εξετάζονται με σειρά προτεραιότητας η ανάληψης

I am making a withdrawal for the first time.

πρώτη φορά κάνω ανάληψη

I was leaving without a bonus.

επεζα χωρίς μπόνους

I believe I helped you with what you asked me for, I did the identification on the day I requested a withdrawal 12/04/26 14/04/26 it was fully verified at this particular casino you can't do an analysis if you have a bonus, I know because a few days before I won this amount, I had made a deposit of about 100 euros and tried the bonus when 500 euros were left I went to withdraw it but it told me that I had to dedicate the bonus and I took it away I had 250 euros left I continued to lose and I reached 500 net without the bonus I withdrew it and it again kept an amount I had approved at about 350 euros, the other day I changed my mind and canceled the withdrawal and lost and won those 5,000 and that's how we got here

πιστεύω να σας βοήθησα με οτι μου ζητήσατε, την ταυτοποίηση την έκανα την ημερα που ζήτησα ανάληψη 12/04/26 14/04/26 επαληθεύτηκε πλήρως στο συγκεκριμένο καζινο δεν μπορείς να κάνεις αναλυψη εάν έχεις μπόνους, το ξερω γιατί λίγες μέρες πριν κερδίσω το ποσό αυτο ,ειχα κάνει κατάθεση περίπου 100 ευρώ και πειρα μπόνους όταν έμειναν 500 ευρώ πήγα να τα βγάλω αλλα μου έλεγε οτι πρέπει να αφιερώσω το μπόνους και το αφερεσα μου είχαν μείνει 250 ευρώ συνέχισα να πεζω και τα έφτασα 500 καθαρά χωρίς μπόνους τα έκανα ανάληψη και μου κράτησε πάλι ένα ποσόν μου ειχα εγκρίνει περίπου στα 350 ευρώ,την άλλη μερα άλλαξα γνώμη και ακύρωσα την ανάληψη και επεξα και κέρδισα αυτές της 5.000 και έτσι φθάσαμε εδω

16 days and no response from anyone what is happening with my request I ask them something and they keep giving me this answer

16 ημέρα και καμιά απάντηση απο κάποιον τι γίνεται με το αίτημα μου του ρωτάω κάτι και μου απαντάνε συνέχεια αυτο

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Billys,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra