Nomini Casino - O pagamento do jogador foi atrasado.

Dear DuppDupp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you Dominika for your help.

I'll wait and see. I'll let you know as soon as anything changes.

Danke Dominika für deine Hilfe.

Ich werde abwarten. Sobald sich was geändert hat gebe ich bescheid.

I was just in the live chat again.

Verification is currently not required.

Ich war gerade nochmal im Live Chat.

Derzeit ist keine Verifizierung erforderlich.

Unfortunately, since nothing had happened yet, I played a little longer and won something.

Unfortunately, nothing has happened regarding payouts yet.

I'll wait until something happens with the payouts.

I sent an email to support this afternoon, I guess I'll have to be patient a little longer.

I will report as soon as there is something new.

Sorry for the inconvenience.

LG

Das sich leider noch nichts getan hat habe ich etwas weiter gespielt und noch etwas gewonnen.

An den Auszahlungen hat sich leider noch nichts getan.

Werde jetzt erstmal abwarten bis sich an dem Auszahlungen etwas getan hat.

Habe dem Support heute Mittag eine Mail geschrieben, ich muss mich wohl noch etwas gedulden.

Ich werde berichten sobald es was neues gibt.

Sorry für die Umstände.

LG

Sorry again... I was able to make another withdrawal of €500, and now I get a message saying I've reached the maximum. This time not via Skrill, but via Revolut.

Let's see if that goes any faster. Currently, €1,500 is outstanding for payment.

Would be nice if the casino could support me

Sorry ich nochmal.. Ich habe nochmal eine Auszahlung von 500€ machen können, jetzt kommt die Meldung ich habe das Maximum erreicht. Dieses mal nicht per Skrill, sonder per Revolut.

Mal sehen ob das schneller geht. Aktuell sind 1500€ an Auszahlung offen.

Wäre nett wenn das Casino mich unterstützen könnte

500€ just arrived via Skrill.

Thanks

500€ sind gerade per Skrill gekommen.

Danke

Dear DuppDupp, how much have you received in total so far, and do you still have any pending withdrawals in your account?

Unfortunately, nothing has happened since then. Currently, the three payouts are still pending.

From 18.5, 19.5, 20.5

Hat sich seitdem leider nichts mehr getan. Aktuell sind die 3 Auszahlungen noch offen.

Vom 18.5, 19.5, 20.5



The €500 via Revolut has arrived. Thank you.

There are now 2 payouts per skill of 500€ each open

Die 500€ per Revolut sind angekommen. Danke

Es sind jetzt wieder 2 Auszahlungen per Skill jeweils 500€ offen

Dear DuppDupp,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, this can be closed. I lost my prize again 🙁

Hallo, kann geschlossen werden. Ich habe den Gewinn wieder verspielt 🙁

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.