NV Casino - O levantamento dos prémios dos jogadores está atrasado.

NV Casino is very shady, stay away from it. I'm KYC verified, yet they still request documents, confirm them, and then request more. My withdrawal has been rejected three times despite support confirming I'm fully verified. Like other players, I'm not getting my winnings paid out. I'll wait until Friday, when support says my withdrawal should be processed... They keep you waiting, which makes you distrust the casino, and many other forum posts about NV Casino are also negative 🙁

NV Casino sehr unseriös lasst die finger davon. KYC verifziert bin ich und trotzdem werde dokumente verlangt dann bestätigt und neue verlangt auszahlung 3mal abgelehnt trotz bestätigung vom support das ich vollständig verifiziert bin Wie auch andere spieler berrichten gewinne werden nich ausgezahlt. Ich werde bis freitag warten dann sollte laut support meine auszahlung bearbeitet werden...Man wird lange hingehalten so das man missvertrauen in das casino hat und viele andere forums berrichte über NV casino sind auch negativ 🙁

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Dear gazal100,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gazal100,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla