Ocean Spin Casino - A retirada do jogador está atrasada.

I have been waiting for a withdrawal of €200 since March 2nd.

They don't help me from the chat and they don't reply to the emails I send them either.

Llevo esperando desde el día 2 de Marzo un retiro de 200€

Desde el chat no me ayudan y tampoco me contestan a los correos electrónicos que les envío.

Dear beruco-26,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ocean Spin Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't used any vouchers.

I've made 4 withdrawals in the past and they were all paid in less than 5 days, but this time they won't pay me.

I've been in touch since March 2nd and haven't been able to contact any Oceanspin employee.

No he usado ningún bono.

En el pasado he realizado 4 retiradas y todas fueron pagadas en menos de 5 días, pero está vez no me la quieren pagar.

Llevo desde el día 2 de marzo y no consigo contactar con ningún empleado de Oceanspin.

Dear beruco-26, Thank you very much for the explanation.

• Has the casino processed your payout since your last post?

Please keep me informed about any further developments.

Dear beruco-26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've been waiting for a withdrawal of €30.

I want to withdraw the money because I don't trust them.

I've been waiting for a simple withdrawal of €30 for 10 days.

Llevo esperando un retiro de 30€.

Quiero retirar el dinero porque no me fío de ellos.

Estoy esperando desde hace 10 días un simple retiro de 30€

Thanks for the update

Could you please clarify whether the casino processed your €200 withdrawal from March 2nd?

How much did you withdraw since you filed the complaint and how much winnings is there left for you to withdraw?

Please let me know.

I got my retirement, after a month of waiting.

I have now requested a €30 one since March 25th and I think they are going to do the same.

Me dieron mi retiro, después de un mes esperando.

Ahora tengo solicitado uno de 30€ desde el día 25 de marzo y creo que van hacer lo mismo.

Thank you very much, beruco-26, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear beruco-26,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Ocean Spin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

Thank you for reaching out!

We are happy to inform you that both of the aforementioned withdrawals have been paid out.

We apologize for any inconvenience caused by the delay.

Best regards,

Oceanspin team

Thank you very much Ocean Spin Casino for the update!

Dear beruco-26

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear beruco-26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru