Orozino Casino - Jogador enfrenta problema de retirada.

i made a deposit i won i said i had to fulfill 30x i won at the time of withdrawal nothing i sent an email asking for documents i sent everything now i said i could withdraw from 627 i only had 300even then i can't withdraw

fiz um depósito ganhei disse que tinha que cumpre 30x cumprir ganhei na hora do saque nada mandei email pede documento enviei tudo agora disse que podia sacar de 627 só tinha 300mesmo assim não saca

Dear rejane0421,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Orozino Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• What bonus did you play with? Could you please share the link for the bonus or the screenshot of a promotional email with the bonus description?  
• Have you received any explanation from the casino regarding your capped winnings?
• Were your documents accepted for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

good morning look i made a deposit i won spins i said that to be able to withdraw i had to fulfill 100% so fulfill when i went to withdraw i couldn't i contacted him he said i could already withdraw i went to see out of 627 i only had 300, i contacted him again he said i had to send the documents i sent them everything was approved he said he would pay in 2 days today they paid the 300 but not the 627 i won prefer to contact them before sending everything i have printed for federal police by scam platform i just want to receive what i am entitled to

bom dia olha fiz um depósito ganhei rodadas ganhei disse que para poder sacar tinha que cumprir 100% assim cumprir quando fui sacar não consegui entrei em contato ele disse que já podia sacar fui ver de 627 só tinha 300, tornei entra em contato disse que tinha que mandar os documentos mandei foi tudo aprovado disse que pagaria em 2 dias hoje pagaram os 300 mas não os 627 que eu ganhei preferir entra em contato com eles antes de mandar tudo que tenho printado para polícia federal por plataforma golpe só quero receber o que eu tenho direito

Dear rejane0421,  could you please specify what was the amount of your deposit? I have checked the terms and conditions and found the following rule:

7.14 Unless terms are not set in specific bonus terms, maximum cash out allowed from any wagered bonus is x10 from the initial deposit amount, not including any bonus money received by the player.

Could you please share the link for the specific bonus you used or a screenshot of the promotional email with the bonus terms? You can attach the screenshot here or send the information to my email at natalia.b@casino.guru. Thank you in advance.

Dear rejane0421,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru