Oshi Casino - Os ganhos do jogador foram confiscados.

I was given 50 free spins all of which were played and wagered then went on to win the specified amount above no where in the email attached or on the emails does it have amj specification to the terms and conditions of the bonus - no where I have had my withdrawal declined / confiscated and told that it was won by bonus and the remaining $75 that was left has to be withdrawn asap before they do the same. I understand maximum win amounts for bonus but no where for the specific bonus that I was awarded does it display any terms and conditions as side from when your wagering and can see how much you have wagered and then once complete it disappears but the amount remains as if it is playable and doesn’t do the usual loss of it all to the remaining. Amount

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience at Oshi Casino. Do I understand it correctly that you have accumulated your winnings from no-deposit Free Spins? I have checked the bonus policy, and this is what I found: 

The maximum winning from Welcome back reward (freespins) is 50 EUR, 50 USD, 3,500 RUB, 500 NOK, 250 PLN, 75 AUD, 75 NZD, 75 CAD, 400 CNY, 1,000 ZAR, 4,000 INR, 0.00055 BTC, 0.016 ETH, 0.7 LTC, 0.125 BCH, 140 DOG, 50 USDT, 0.085 BNB, 94.5 ADA, 77 XRP, 300 TRX.

The maximum winning from deposit bonuses free spins is 200 EUR/USD; 300 AUD/CAD/NZD; 20,000 RUB; 2,000 NOK; 1,600 CNY, 1,000 PLN; 4,000 ZAR; 18,000 INR; 0.0022 BTC; 0.5 BCH; 0.064 ETH; 2.8 LTC; 560 DOG; 200 USDT; 0.34 BNB; 378 ADA; 1,200 TRX; 308 XRP.

I want to emphasize that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

Please specify what kind of bonus you received. Have you finished the wagering requirements for the bonus? Once the wagering was completed, was the money still a part of bonus money balance or it was transferred to real money?

Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Where did you find that the terms and conditions

Dear player, the terms I quoted come directly from Oshi Casino’s official bonus policy, which is publicly available on their website. Here's the link: https://www.oshi3.io/en-AU/bonus-terms-and-conditions

In order to review your case properly, I’ll kindly need your help with the following details:

• Could you please confirm which exact type of bonus you received?
• Did you complete the wagering requirements before the winnings were confiscated?
• Could you also provide your game history or any screenshots showing the bonus activation, wagering, and the confiscation of your winnings?

With this information, we’ll be able to fully understand what happened and assess whether the casino acted in line with its rules.

Thank you very much for your cooperation.

Regards,

Natalia

Dear kat8823,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru