Palace of Chance Casino - O saque do jogador está sendo confiscado.

I deposited $10 and won, bringing my total to $205. I tried to withdraw the money and they sent me an email confirming the successful withdrawal. However, I haven't received the money yet. When I asked them about this, they said that withdrawals are not allowed in my area and they held all of my money.

Tôi đã gửi 10 đô la và thắng, nâng tổng số tiền của tôi lên 205 đô la. Tôi đã thử rút tiền và họ đã gửi cho tôi một email xác nhận việc rút tiền thành công. Tuy nhiên, đến nay tôi vẫn chưa nhận được tiền. Khi tôi hỏi họ về vấn đề này, họ nói rằng việc rút tiền không được phép ở khu vực của tôi và họ đã giữ lại toàn bộ tiền của tôi.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Palace of Chance Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you filled out the personal information in your player's profile in the casino before depositing and requesting a bonus?
• Could you please share with me a screenshot of the bonus you accepted and played? My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

I apologize for any misunderstanding.

Could you please clarify whether you filled out your player's profile with accurate personal information, including your country of residence, before accepting the bonus from the casino?

This information is key for us to better understand the situation.

Looking forward to your reply, and thanks for your understanding.

Thanks for your reply.

Were you prompted to fill out your player's profile, including your country of residence, before playing?

Please let me know.

Dear tuan3689,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.