Panda.Bet Casino - O levantamento dos prémios dos jogadores está atrasado.

Dear Casino Guru Team,

I registered with Panda Bet on August 26, 2025, deposited €500, and with a bit of luck, I managed to win up to €5,000.

Verification took place within a few minutes and, according to the casino, the money was paid out that same evening shortly before midnight.

The money hasn't arrived yet, which is very strange. Payments within the EU usually take no longer than 12 hours. But now I've been waiting for the money for a day and a half.

The casino usually only responds after 30 minutes via chat and doesn't provide me with detailed answers. They also don't respond to my inquiries via email or ticket system.

The casino won't send me any proof that the money was actually paid out. Or that they made a mistake when transferring the account details.

Can you please help me?

Liebes Casino-Guru-Team,

Ich habe mich am 26.08.2025 bei Panda bet registriert und 500€ eingezahlt und durch viel Glück auf 5000€ hochgespielt. 

Verifizierung ging innerhalb weniger Minuten und das Geld wurde laut dem Casino am selben Abend kurz vor 24 Uhr ausgezahlt. 

Bis jetzt ist das Geld aber noch nicht eingegangen, was sehr merkwürdig ist. Zahlungen innerhalb der EU dauern nicht länger als 12 Stunden. Jetzt warte ich aber schon seit 1 1/2 Tagen auf das Geld. 

Das Casino reagiert meist erst nach 30 Minuten im Chat und liefert mir keine detaillierten antworten. Per Mail und Ticketsystem reagiert man ebenso nicht auf meine Anfragen. 

Das Casino will mir keine Nachweise schicken die belegen dass das Geld wirklich ausgezahlt worden ist. Oder das man erkennt das die ein Fehler bei der Übertragung der Kontodaten gemacht haben. 

Könnt ihr mir bitte weiterhelfen?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

As soon as the money has been received, I will get back to you; otherwise the complaint will remain open.

Hallo,

sobald das Geld eingegangen ist, melde ich mich hier nochmal, ansonsten bleibt die Beschwerde offen.

Hello,

I received confirmation by email yesterday on August 28, 2025 at around 10:15 a.m. that I would receive the first payment within the next 24 hours.

The 24 hours are up, and I still haven't received any money. Support isn't responding to my emails either.

Three payments were made and

Casino approved on August 26, 2025:

2000€

2000€

1000€

None of these payments have arrived yet.

The casino still hasn't provided me with any proof that the money has been sent.

Hallo,

mir wurde gestern gegen am 28.08.2025 gegen 10:15 Uhr per Mail bestätigt dass ich die erste Zahlung innerhalb der nächsten 24 Stunden erhalten werde.

Die 24 Stunden sind um und es immer noch kein Geld da. Ebenso antwortet der Support wieder nicht auf meine Mails.

Es wurden 3 Auszahlungen beauftragt und vom

Casino am 26.08.2025 genehmigt:

2000€

2000€

1000€

Keine dieser Zahlungen ist bis jetzt eingetroffen.

Das Casino hat mir auch immer noch nicht Nachweise übermittelt dass das Geld versendet worden ist.

The first payment sent today has just arrived.

Payment 2 of €2000 and payment 3 of €1000 are still outstanding.

Erste Zahlung die heute verschickt wurde, ist eben eingetroffen.

Zahlung 2 mit 2000€ und Zahlung 3 mit 1000€ stehen noch aus.

Received second payout of €2000.

Zweite Auszahlung von 2000€ erhalten.

Final payment has been received. Case can be closed.

Letzte Zahlung ist eingetroffen. Fall kann geschlossen werden.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika