Parimatch Casino IN - A conta do jogador foi encerrada.

My parimatch account is blocked,

I have money in my account, 10k

#i am never use bonus ,

# my account is fully verified,

# I'm done many successful deposit and withdrawal before,

#suddenly parimatch blocked my account with funds inside in my account,

Parimatch blocked account and not letting me withdraw my money

Please help me ,

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Thanks for reaching out to us. We are always glad to assist you, and eagerly want to solve your every query. Unfortunately, after careful consideration, we regret to inform you that we have detected a suspicious activity in your account, which includes lots of suspicious transactions, deposits and withdrawals that were made from your account.

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In regards to the above statement we would like to inform you, that we have decided to block your account forever, which means that unfortunately you will not be able to play with us further. We apologize for the inconvenience caused. However, you are able to withdraw the remaining balance from your account "

Dear simarjeetsingh1500,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Parimatch Casino IN. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Can you provide details of the recent transactions or your account activity leading up to the block? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

I used to playe casino and instant games in which blackjack was played the most and after it limbo and mines

my account was verified too

attaching the proof of it



Thank you very much for your reply, simarjeetsingh1500. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, simarjeetsingh1500, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you simarjeetsingh1500 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Parimatch Casino IN for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

They not responding me they took 20012 inr for verification process but not responding me and not verifying me too and not providing me with the refund

I am attaching you pics of the convo

They scammed me they told me we will let you withdraw the funds you have to prove that the account belong to you they told me to do a credential verification and scammed me off 250000 inr I have whole proof of the conversation and payment with their support staff now they are not even answering my mails

After One day They mailed me back and ask for last credential verification after completing htey told me i would get all my funds back after half an hour but after half and hour their mail again getting not delivered i have all prove of the conversation with their support staff they literally taking 50k inr for verification and are getting gone they are litterally scamming me took around 250k-300k inr from me in the name of credential verification

Dear Peter ,

On June 13, 2025, funds were debited from the user's account due to the presence of multiple accounts that an automated system flagged as unusual activity. This triggered a review by the platform's fraud detection team.

Upon receiving an unexpected transaction alert, we promptly contacted the user via customer service for clarification and reassurance. We requested that the user provide any approvals or confirmations related to their accounts; however, unfortunately, the user was unable to successfully verify their identity or send any approvals.

If you require any screenshots or further details regarding this situation, please let us know, and we will provide them promptly.

Throughout the investigation, we ensured to provide regular updates, reinforcing our commitment to customer satisfaction and security.

Thank you for the update Parimatch Casino IN representative. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Parimatch Casino IN,

Thank you for your response. I fully acknowledge that it was my mistake to open more than one account, and I take responsibility for that. However, I would like to bring to your attention the promises made by your support staff regarding the credential verification process and the withdrawal of my funds.

Your team had clearly assured me that after completing one final credential verification, my primary account would be opened for fund withdrawal. I trusted your words and completed the verification as instructed. However, despite this, I was made to go through four to five rounds of credential verification, each time with the promise that "this would be the last."

I have email evidence where your staff explicitly confirmed that the verification I was doing would be the final one, and even if it failed, the funds would still be provided. They assured me that after successful verification, my account would be opened within 10-15 minutes. Unfortunately, this never happened.

When I followed up, there was no response for an entire day. Later, I was told to do another credential verification, even though I reminded them of the previous promises. Still, they did not honor their word. They continued the process, stating that if I failed to complete the verification, they would confiscate my funds.

After additional discussions, I was given two options:

Wait until the other accounts are blocked, after which my primary account would be unblocked for withdrawal.

Complete one more credential verification for another account, after which the funds would be transferred there for withdrawal.

I chose to wait as I had already fulfilled all the required verifications and trusted their previous commitments. Later, another employee contacted me, telling me that since I had raised a complaint on Casino Guru, they would now confiscate my funds unless I completed yet another credential verification.

I am truly exhausted by this endless cycle. They are asking for ₹50,000 more for credential verification, but I have no funds left as all my money is stuck in my account. I even requested that they allow me to use my account balance to complete the verification, but they refused.

This is simply unfair and unethical. I have fulfilled their requirements multiple times, and they are not keeping their promises. I have all the proof in my email conversations showing what was promised.

Please, Casino Guru, I sincerely request your support in helping me recover all my funds. I have been cooperative throughout, but the repeated credential verifications and broken commitments are no longer acceptable.

Thank you for your time and assistance.

Kind regards,

S*** S***

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear simarjeetsingh1500,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter