Parimatch Casino IN - O jogador acredita que o seu pagamento foi atrasado.

Dear Casino Guru Team,

I would like to file a formal complaint against Parimatch regarding an unfair withdrawal rejection and the unacceptable handling of my account verification and support requests.

On 25 May 2026, I submitted a withdrawal request of INR 10,000 through bank transfer. Within minutes, the withdrawal was marked as "Declined" with the vague reason: "Please contact Support." No proper explanation, evidence, or detailed reason was provided for rejecting my withdrawal.

What makes this situation even more frustrating is that:

My account has already been under review/verification for several days.

I have submitted all requested documents honestly and promptly.

Support continues sending repetitive automated responses without resolving the issue.

My funds are being held without clear justification.

I am unable to freely access and use my own money.

This behavior raises serious concerns regarding transparency and fair treatment of customers. A legitimate betting platform should not indefinitely delay withdrawals or reject transactions without giving a proper explanation.

I request Casino Guru to investigate this matter and assist in obtaining:

A clear explanation for the withdrawal rejection.

Immediate processing of my INR 10,000 withdrawal.

A proper resolution to the ongoing account verification delays.

Assurance that my account and funds are being handled fairly and professionally.

I have attached screenshots of the rejected withdrawal transaction as supporting evidence

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Stay safe.

Dear Qwerty10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Qwerty10,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla,

Thank you for your follow-up.

Unfortunately, the issue remains unresolved and I have still not received my withdrawal.

More than 14 days have now passed since the withdrawal request was submitted. During this period, the casino has repeatedly stated that they are following up with the payment provider, yet no funds have been received, no proof of payment has been provided, and no specific timeframe for resolution has been given.

What is particularly concerning is the lack of meaningful communication. My emails have largely gone unanswered, and I have received only generic responses requesting further patience while the delay continues indefinitely.

At this point, I believe I have waited a reasonable amount of time and fully cooperated with all requests. I would therefore appreciate Casino Guru’s intervention and assistance in obtaining a clear explanation from the casino regarding:

• The current status of my withdrawal.

• Evidence that the payment has actually been processed, if applicable.

• The exact reason for the continued delay.

• A firm deadline for when my funds will be received.

THEY ARE BLAMING THE PAYMENT PROVIDER EVEN FUNDS ARE THERE IN MY ACCOUNT. THEY REJECTED MY WITHDRAWAL AND NOW THEY SAID THEY ARE FOLLOWING UP WITH PAYMENT PROVIDER BUT THE FUNDS ARE IN MY ACCOUNT STILL.



I look forward to your assistance in helping bring this matter to a resolution.

Dear Qwerty10,

Thank you for the update.

To help us better understand the current situation, could you please provide screenshots of the withdrawal status shown in your casino account, as well as any relevant communication you have had with the casino regarding this issue?

In particular, any emails, chat transcripts, or screenshots where the casino mentions the payment provider, the rejected withdrawal, or the ongoing review would be very helpful.

You may upload the evidence directly here in the complaint thread or send it to my email address at karla.m@casino.guru.

Thank you very much in advance for your cooperation.

Karla