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Hello,

I would like to explain my situation clearly because this has been going on for almost 3 weeks now and it is becoming unbearable for me.

Before all this happened, I was able to deposit and withdraw more than 1 million CFA per day on PariPesa without any problem. I never had any withdrawal limits on my account before. I have already provided screenshots and proof showing my previous deposits and withdrawals.

Suddenly, after winning a large amount, my withdrawals were blocked for weeks. During this period, I was constantly asked for documents and verification, even though I fully cooperated and sent everything requested.

The situation only started moving forward after AskGamblers intervened. Without AskGamblers, my withdrawal would probably still be blocked today. However, even now, PariPesa continues to delay the situation by applying unfair daily withdrawal limits to my account.

At first they reduced my limit to 100,000 CFA per day, and now to 210,000 CFA per day. This still means I would need many weeks just to receive my own money. I honestly feel like they are trying to gain time instead of resolving the issue properly.

I have never seen this kind of restriction on other betting platforms, especially on an account that previously had no issue withdrawing over 1 million CFA daily.

This situation is putting me in a very difficult financial and psychological position. I have responsibilities, debts, and important things to handle with this money. I am even borrowing money from other people while my own funds remain restricted.

I respectfully ask Casino Guru and AskGamblers to please continue investigating this case and help me recover my funds normally, without unreasonable limits.

Thank you.

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Hello,

Thank you very much for submitting your complaint. To better understand your current situation, could you please confirm the following details?

· Could you kindly provide information on the current rate at which withdrawals are being processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

Hello Attila,

Thank you for your reply.

I believe there has been a misunderstanding regarding my complaint, so I would like to clarify the situation.

My issue is not only about a pending withdrawal. The real problem is that PariPesa completely blocked my withdrawals for around 13 days, and during that period I had absolutely no access to my money.

After AskGamblers intervened and public complaints were opened, PariPesa finally reactivated withdrawals. However, they then applied a daily withdrawal limit of only 200,000 CFA per day on my account while my balance is around 6,000,000 CFA.

At this rate, it would take several weeks or even months just to recover my own money.

What makes this situation even more unfair is that before this issue, I was able to deposit and withdraw more than 1 million CFA per day without any problem on the same account. I have screenshots proving my previous transactions and withdrawals.

I also deposited around 2,500,000 CFA of my own personal money into this account. This is not bonus money or free money from the casino.

I understand that a casino may sometimes perform security checks, but they even requested documents that they were not supposed to ask for. Even so, I still sent everything they requested. Despite all this, the process lasted for 2 weeks. I have never experienced anything like this before. I have already completed all requested verifications and fully cooperated. Despite that, they continue limiting access to my funds.

On most betting platforms, players do not face such abusive withdrawal limits once verification has already been completed.

This situation is now putting me in a very difficult financial position because I genuinely need access to my money.

I will also upload screenshots of my withdrawal history and my previous transactions as proof.

Thank you for your help and understanding.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Ousmane,

Thank you for your patience.

We would like to clarify that your funds are not blocked and remain available for withdrawal. In addition, the withdrawal limit on your account has already been increased.

As a gesture of goodwill, we will submit a request to the relevant department to review the possibility of allowing the remaining balance to be withdrawn in a single transaction.

Please note, however, that such requests are reviewed on a case-by-case basis and are subject to internal security, compliance, and payment processing requirements. For this reason, we cannot guarantee that the request will be approved.

We appreciate your understanding and will keep you informed of any updates.

Best regards,

PariPesa Team

Hello Ousma,

We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear all,

My name is Michal, and I will be taking over the handling of this case. I trust that, through constructive cooperation, we will be able to reach a satisfactory resolution for everyone.

Dear PariPesa Team,

Thank you for your response. I appreciate your willingness to review the matter, and I am hopeful that a mutually acceptable solution can be found for the player.

I look forward to your update.

Dear Ousma,

Please keep me informed of any amounts you receive, as well as any updates or communications from the casino.

I remain hopeful that this matter can be resolved satisfactorily and within a reasonable timeframe.

Dear Ousma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Ousmane,

We are pleased to inform you that the withdrawal limit on your account has been removed.

You may now proceed with withdrawing your full available balance.

If you require any assistance during the withdrawal process, please do not hesitate to contact us.

Best regards,

PariPesa Team