Paston Casino - A desistência do jogador está atrasada.

Good morning,

I've always played on Paston and haven't had any problems until now. I'm trying to withdraw money and they're asking for my card to verify it. They've always verified it right away and I've made withdrawals without any problems, but now that I want to withdraw 5000, they won't verify it. They tell me there's a high volume of work and they won't give me any dates for when I can withdraw my winnings.

I would like to know what I can do in these cases since they don't give me a solution.

Buenos dias,

Siempre he jugado en paston y no he tenido ningun problema hasta ahora intento retirar el dinero y me piden la tarjeta para verificarla,siempre me la han verificado en seguida y he hecho retiros sin problemas,pero ahora que quiero retirat 5000 no me la verifican me dicen que hay mucho volumen de trabajo y no me dan fechas para poder retirar mis ganacias.

Quisiera saber que puedo hacer en estos casos ya que no me dan solucion

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Dear Taniagdp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru