Pikebit Casino - O jogador acredita que o seu pagamento foi atrasado.

I made two deposits on the platform without bonuses, only with my balance, where I managed to make a total of R $ 180.00 (reais) and requested the withdrawal of R $ 150.00 (reais), where it has been hours since the request and it is still pending, my registration is complete and verified, and I also cannot access support by email or at least by telegram, please help me, the deposit was all I had and I would like to have the return at least of the same, thank you in advance for your attention!

Fiz dois depósitos na plataforma sem bônus, apenas com meu saldo, onde consegui fazer um total de R$180,00 (reais) e solicitei o saque de R$150,00 (reais), onde já faz horas desde a solicitação e continua pendente, meu cadastro está completo e verificado, e também não consigo ter acesso ao suporte pelo email nem ao menos pelo telegram, por favor me ajudem, o depósito foi tudo que tinha e gostaria de ter o retorno pelo menos do mesmo, desde já grato pela atenção!

Dear boanovamarcus21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Okay, I'll wait, thank you very much for the quick feedback, if Pikebit can comment just to calm me down I'd appreciate it too, thank you very much to those involved and have a great day!

Thanks 🙏🏾!

Certo, irei aguardar, muito grato pelo retorno ágil, caso a Pikebit possa se pronunciar apenas para me acalmar agradeço também, muito obrigado aos envolvidos e um ótimo dia!

Gratidão 🙏🏾!

I would like to close my complaint kindly, thanks to everyone 🙏🏾 😊

Gostaria de encerrar minha reclamação por gentileza, gratidão a todos 🙏🏾 😊

Dear boanovamarcus21,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru