Pistolo Casino - As retiradas dos jogadores estão atrasadas.

Good morning

On 17.07.2025 I made a withdrawal of €270 and I still haven't received anything in my account. I also made another withdrawal on 24.7.2025 of €500 and I haven't received it either.

The amounts were earned normally without access to bonuses and my account is fully validated for withdrawals.

Can you help? Thank you

Bom dia

No passado dia 17.07.2025 efetuei levantamento de 270€ e ainda nao recebi nada na conta até hoje. Também efetuei mais 1 levantamento no dia 24.7.2025 de 500€ e também nao recebi.

Os valores foram ganhos normalmente sem acesso a bónus e tenho a conta totalmente validada para levantamentos.

Podem ajudar? Obrigado

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pistolo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I have adjusted the dispute value to reflect both of your withdrawal requests.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning again,

Yes, I've made withdrawals before without any hassle.

The withdrawal method is by bank transfer as I always do. I always use the same withdrawal method.

The status is as required, i.e. pending. I attach a screenshot of the withdrawal status.

I also attach a screenshot of my previous withdrawal requests processed by the casino:

Please help.

Thank you

Bom dia novamente,

Sim ja fiz retiradas anteriormente sem qualquer incómodo.

O método de levantamento é por transferência bancária como faço sempre. Uso sempre o mesmo método de levantamento.

O status está como requerido, ou seja está pendente. Anexo screenshot do status dos levantamentos.

Anexo também screenshot dos meus pedidos de levantamento anteriores e processados pelo casino:

Por favor ajudem.

Obrigado

Good morning,

It's been 15 days and I still haven't received anything in my account. Please help

Bom dia,

Ja passaram 15 dias e ainda nao recebi nada na minha conta. Por favor ajudem

Good afternoon,

Can you help me with the casino in question?

Thank you

Boa tarde,

Podem ajudar- me com o casino em questão???

Obrigado

Good morning,

Can you help with this situation?

Thank you

Bom dia,

Podem ajudar nesta situação?

Obrigado

Hello,

thank you for your messages and patience.

Please bear in mind that we are currently handling a hundreds of complaints and we are doing our best to answer as soon as possible. Your patience is greatly appreciated.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Good morning Katarina,

Email sent as requested.

Thank you

Bom dia Katarina,

Email enviado com o solicitado.

Obrigado

Good morning,

What's going on with this situation??? Can you help? katarina.d@casino.guru

Thank you

Bom dia,

O que se passa relativamente a esta situação??? Podem ajudar???katarina.d@casino.guru

Obrigado

Good morning,

The situation remains the same. I still haven't received anything in my account.

Thank you

Bom dia,

A situação continua igual. Ainda não recebi nada na conta.

Obrigado

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Good morning,

Everything's still the same. What a horrible casino. Always the same answers they give in chat. Always the same.

Can you please help me with this casino?

Bom dia,

Continua tudo na mesma. Que casino horrível. Sempre as mesmas respostas que dão no chat. Sempre igual.

Podem ajudar com este casino por favor???

Dear Knotz12345,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Pistolo Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Pistolo Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear Knotz12345,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the

withdrawals delay.

We kindly inform you that we are currently reviewing your request in more detail. Rest assured, we will keep you updated as soon as there is any progress.

Thank you for your understanding and patience.

Kind Regards,

Pistolo Casino team

Dear Knotz12345,

Thank you for your patience.

We’re happy to inform you that your withdrawals have now been successfully completed. If you have any further questions or need assistance, please don’t hesitate to contact us.

Kind regards,

Pistolo Casino Team.

Good afternoon,

I have already received the amounts in my account.

Thank you

Boa tarde,

Já recebi os valores na conta.

Obrigado

Dear Knotz12345,

I’m happy to hear that your issue has been resolved! I’ll mark your complaint as "resolved" in our system. Thank you for your cooperation. If you face any further challenges with this or any other casino, please feel free to contact our Complaint Resolution Center. We’re always here to help!

We hope you had a great experience with our services. Although we don’t charge fees or accept tips, your feedback is essential to us. If you could take a moment to share your experience on Trustpilot (link here), we would really appreciate it. Your honest review and any suggestions for improving our complaint resolution process would be invaluable, helping others who might need assistance.

Thank you for helping us improve!

Best regards,

Kubo