Pistolo Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello

I am a new player at pistolo casino.

Yesterday, seeing in your review the high security index of this particular casino, I decided to try my luck there. I made two deposits without using any bonuses, both of €50. With the first deposit of €50, I was not lucky. With the second deposit of €50, I managed to win €3,300.

I immediately made two withdrawals of €500 each, since it did not allow me to withdraw the entire amount. For the remaining amount of €2,300, I will request partial withdrawals in the coming days.

The thing is that in retrospect I see many complaints from players who didn't receive their winnings and I'm starting to believe that they're not going to pay me.

I understand that it is too early to open a complaint, however, I pledge that if they pay me within 3 business days, which I consider unlikely, as they have not even asked me for account identification, I will come back and close the request.

Thank you very much

Γειά σας

Είμαι νέος παίκτης στο pistolo casino.

Χθες , βλέποντας στην αξιολόγηση σας τον υψηλό δείκτη ασφαλείαςτου συγκεκριμενου casino αποφάσισα να δοκιμάσω την τύχη μου εκει. Έκανα δύο καταθέσεις χωρις να κάνω χρηση κάποιου μπονους, από 50€. Με τη πρώτη κατάθεση των 50€ δεν σταθηκα τυχερος. Με την δευτερη κατάθεση των 50€, κατάφερα να κερδίσω 3.300€.

Αμέσως έκανα δύο αναλήψεις από 500€ η καθεμια, αφου δεν μου επέτρεψε να κάνω ανάληψη ολου του ποσού. Για το υπολοιπο ποσο των 2.300€ θα προβώ σε αιτηματα τμηματικων αναλήψεων τις επόμενες μέρες.

Το θέμα ειναι ότι εκ των υστέρων βλέπω πολλά παράπονα από παίκτες δεν έλαβαν τα κέρδη τους κι εχω αρχίσει να πιστεύω πως δεν πρόκειται να με πληρωσουν.

Καταλαβαίνω ότι ειναι πολυ νωρίς να ανοίγω παράπονο, δεσμεύομαι ωστόσο πως αν με πληρώσουν μέσα σε 3 εργάσιμες, πράγμα το οποίο θεωρώ απίθανο, καθώς δεν μου εχουν ζητήσει καν ταυτοποίηση λογαριασμού, θα επανέλθω και θα κλείσω το αίτημα.

Σας ευχαριστώ πολυ

Dear Zen_76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I put my winnings back into the game, so I'm closing the request, as there is no pending credit request from the casino.

Thank you very much

Ξαναέβαλα τα κερδη μου στο παιχνίδι, οπότε κλείνω το αίτημα, καθώς δεν εκκρεμεί αίτημα πιστωσης από το καζίνο.

Ευχαριστω πολυ

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.