Pistolo Casino - O jogador ainda não recebeu os seus prémios.

Greetings,

I have already made a withdrawal from Pistolo and had no problems, while this time for 150 euros, every time I try to withdraw it tells me that there were technical problems and to try again, support always tells me the same thing, that is, to try again.

I emphasize that I withdraw in the same method as the first one that was successful.

salve,

ho effettuato già un prelievo von pistolo e non ho avuto problemi mentre questa volta per 150 euro ogni volta che provo a prelevare mi dice che ci sono stati problemi tecnici e di riprovare, il supporto mi dice semrpe la stessa cosa cioè di riprovare.

sottolineo che prelevo nello stesso metodo del primo andato a buon fine.

Dear fabiogfabio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I just got rejected for the 4th time

mi è stato appena rifiutato per la 4 volta

Dear fabiogfabio,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

HI

no I was rejected again,

I've now tried with a bank transfer but it hasn't arrived yet.

Thank you

Greetings.

Ciao

no mi è stato rifiutato nuovamente,

ora ho provato con bonifico ma ancora non è arrivato.

grazie

saluti.

Dear fabiogfabio, have you been finally able to submit a new withdrawal request successfully?

Has the technical issue mentioned by the casino (related to the payment provider) been resolved?

When did you request the new withdrawal?

Dear fabiogfabio,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika