Platincasino - A retirada do jogador foi adiada e o dinheiro desapareceu.

Hello, I've been with Platincasino for a long time but yesterday the big surprise came.

I requested a withdrawal of €400 and still had about €160 in my account. After a few minutes the withdrawal was canceled and the money was deleted.

An email was also included.

Alleged chargebacks amounting to €720.

I responded to every alleged chargeback with bank statements and PDF files and nothing since.

Can anyone help me? I have a feeling I won't get my money back. 🙁

Hallo, bin schon lange bei platincasino aber gestern kam der kracher.

Habe 400€ zur Auszahlung beantragt und hatte noch ca 160€ auf meinem Konto.. Nach wenigen Minuten Auszahlung storniert und Geld wie gelöscht.

Eine Email kam auch dazu.

Angebliche Rückbuchungen in Höhe von 720€..

Habe mit Kontoauszügen und PDF Dateien jeder angeblichen Rückbuchung geantwortet und seitdem nix.

Kann mir einer helfen? Habe das Gefühl das ich mein Geld nicht wiederbekommen werde 🙁

Dear nadjaseker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when you deposited in the casino?
• Do I understand correctly that the money that was allegedly charged back didn't return to your bank account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the quick reply, I'll send you everything else by email.

Danke für die schnelle Antwort, ich schicke Ihnen alles weitere per Email.

Hello. So let me explain the confusing situation again.

I deposited a considerable amount at Platincasino on March 28, 2025.

Eventually, I won and cashed out €400. I still had around €160 left to play with.

Then, out of nowhere, my balance was deleted, my withdrawal was canceled and also deleted, and I received an email. (Screenshots via email)

When they said the December deposits had been reversed, they told me to send bank statements from December to today, which I did several times to show that the deposits had been debited and never returned. I even marked each one individually. Nothing since then. They're supposedly under review, but I have the feeling I'll never see my money again.

Hallo. Also ich erkläre noch mal den verwirrten Sachverhalt.

Ich habe am 28.3.25 bei platincasino eingezahlt, nicht wenig noch dazu.

Habe dann irgendwann gewonnen und 400€ zur Auszahlung geschickt. Da hatte ich noch um die 160€ Guthaben zum Spielen.

Dann wurde aus dem nichts mein Guthaben gelöscht, Auszahlung storniert und ebenfalls gelöscht und ich habe eine Email bekommen. (Screenshots per Mail)

Als sie meinten die Einzahlungen aus Dezember wurden zurück gebucht haben sie gesagt ich soll Kontoauszüge schicken von Dezember bis heute was ich mehrmals gemacht habe um zu zeigen das die Einzahlungen abgebucht wurden und auch nie zurück kamen. Habe sogar jede einzelne markiert. Seitdem nix, angeblich in Prüfung aber habe das Gefühl ich sehe mein Geld nie wieder.

It's been resolved, thanks

Hat sich erledigt, danke

Dear nadjaseker,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru