PlayiO Casino - A desistência do jogador está atrasada.

Hello, my withdrawal request was submitted on August 19, 2026. It has not yet been processed, let alone paid out.

I have withdrawn money several times without any problems at this casino.

Unfortunately, the live chat always says the same thing and puts me off. I don't know what else to do.

Perhaps you can help me?

Best regards

Guten Tag, meine Auszahlung ist seit 19.08.2026 eingereicht. Wurde noch nicht bearbeitet geschweige denn ausgezahlt.

Habe schon mehrfach ohne Probleme ausgezahlt bei diesem Casino.

Live Chat sagt leider immer das gleiche und vertröstet mich. Ich weiß nicht mehr was ich noch machen soll.

Vielleicht können Sie mir helfen?

Viele Grüße

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Dear alexfivestar2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• When was the last time the casino processed your payout?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus? Which one?
• Could you please share with me your communication with the casino regarding the delay and a screenshot of your current pending request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alexfivestar2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas