PlayiO Casino - As contas dos jogadores foram encerradas.

Hello, I had two accounts at two different casinos blocked at once, even though they had balances and active withdrawals. The account at robocat2.com had €300 in balances.

and at playio465768.com (€3000). When asked, they gave no reason and said the administration made the decision. I suspect that because I had more than one account at Spinanga at one time, they've suddenly blocked me everywhere (all the casinos belong to Rabidi NV). The fact is, however, that I only have one account each at the two casinos mentioned above, and I won the money legitimately through deposits. Furthermore, the Spinanga incident happened quite some time ago, and now, just when I want to withdraw, they've blocked me completely. Depositing was, of course, possible! My demand is to receive the money, and if they refuse, then at least my deposits! I shouldn't have been allowed to deposit in the first place.

Regards

Hallo, mir wurde auf einen Schlag 2 Accounts in 2 verschiedenen Casinos gesperrt mit Guthaben und aktiver Auszahlung. Bei robocat2.com (300€)

und bei playio465768.com(3000€). Auf Nachfrage gibt man keine Gründe an und sagt die Administration hat sich so entschieden. Ich vermute weil ich bei spinanga mehr als nur ein Account mal hatte, haben sie mich jetzt aufeinmal überall gesperrt (Die Casinos gehören alle zu Rabidi NV). Fakt ist aber dass ich auf den 2 oben genannten Casinos nur je 1 Account habe und das Geld rechtmäßig mit Einzahlungen gewonnen habe. Außerdem ist das mit spinanga schon länger her und genau jetzt wo ich auszahlen will sperren Sie mir alles. Aber einzahlen ging natürlich! Meine Forderung wäre das Geld ausbezahlt zu bekommen und falls sie sich weigern, dann zumindest meine Einzahlungen! Ich hätte dann auch nicht einzahlen dürfen.

mfg

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

Additionally, we would like to inform you that we can only address a complaint regarding one casino within a single complaint thread. Therefore, if you have issues with multiple casinos, we kindly request that you submit each complaint separately.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi, it seems to be resolved. After a review, the account was reopened. Now I'm just waiting to see if the withdrawals arrive. Regards

Hallo es hat sich wohl erledigt, nach einer Überprüfung wurde das Konto wieder eröffnet, jetzt warte ich noch ob die Auszahlungen kommen. Mfg

Thank you very much for your response. I am glad to hear that your account has been reopened. Do you have any updates for us in relation to the withdrawal? Can we close this complaint as resolved?

I look forward to your reply.

Dear Alexey1401,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru