PlayiO Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, good evening. I opened an account at playIO casino, and everything was going well. I made a deposit via Skrill (which was $10). I don't usually accept welcome bonuses because I think they somehow delay withdrawals. So I started playing with minimum bets until, luckily, one game won me $110, which I decided to withdraw. The verification section says my account doesn't need to be verified. I'm contacting you this way because I haven't received a response in two days, and they just keep telling me it's being processed. I only just read the reviews, and I honestly don't want the same thing to happen to me since I wanted to use the money for my son's birthday present.

Hola buenas noches, lo que pasa es que abrí mi cuenta en el casino playIO todo iba bien realice mi deposito mediante Skrill ( el cual fue de 10 dólares) normalmente no suelo aceptar ningún bono de bienvenida porque creo que ese tema de alguna forma retrasa los retiros entonces empecé a jugar con apuesta minimas hasta que por suerte un juego me dio de premio 110 dólares a lo cuál decidí retirar, en el apartado de verificación dice que mi cuenta no necesita ser verificada, acudo por este medio ya que desde hace dos días no me dan respuesta y solo me dicen que está en proceso, la verdad apenas leí las reseñas y sinceramente no quiero que me pase lo mismo ya que el dinero lo quería destinar al regalo decumpleaños de mi hijo

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Dear Nerilu02,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nerilu02,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nerilu02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru