Playzilla Casino - O jogador afirma que o seu pagamento foi atrasado.

I am experiencing a delay with my withdrawal from Playzilla Casino.

I requested a withdrawal of 250 on Saturday, 29 August 2026. The withdrawal is still showing as "In Bearbeitung" (processing) and I have not received my money.

Initially, Playzilla Support informed me that the withdrawal should take around 3 days. However, the withdrawal has still not been processed.

I contacted Playzilla Support several times regarding the delay. On 3 September 2026, Playzilla informed me that my withdrawal had been delayed and that it was being individually reviewed by their Finance Department. They stated that they are checking whether everything is in order with my account and whether any further verification is required.

They also assured me that I will receive my money, but they did not provide me with a specific date for when the withdrawal will be completed.

Today, 4 September 2026, it is the 5th business day since my withdrawal request, and the withdrawal is still pending.

I have screenshots of the withdrawal status and all communication with Playzilla and can provide them if required.

I would appreciate Casino Guru’s assistance in investigating the delay and helping me get my withdrawal processed and paid.

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Dear Mujomuki994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center