Pledoo Casino - A conta do jogador foi encerrada e o reembolso foi adiado.

I made a deposit of R$300, played and made an amount of R$1,200, but they started manipulating the slots, crashing the games, I contacted support several times, but they just repeated the same answer all the time. There came a time when I ended up swearing at them and they immediately blocked my account on the grounds of gaming addiction. I contacted support and they told me that they wouldn't reopen my account and that they would refund the money I deposited, but it's been 9 days and they haven't gotten my money back. It makes me extremely sad to see how much this casino world cheats people and steals our hard-earned money. I don't recommend this casino to anyone if they don't want to go through this situation, there is no RTP here and most of the slots are all manipulated.

Eu realizei um depósito de R$300, joguei e fiz um montante de R$1.200, porém começaram a manipulação dos slots, travamento dos jogos, eu entrei em contato diversas vezes com suporte, porém só repetiam a mesma resposta o tempo todo. Chegou um momento que eu acabei xingando eles e na mesma hora fizeram o bloqueio da minha conta alegando vícios em jogos. Eu entrei em contato com suporte e disseram-me que não vão reabrir minha conta e que iriam fazer o reembolso do dinheiro que eu depositei, só que já se passaram 9 dias e até nada de reaver o meu dinheiro. Eu fico extremamente triste em ver o quanto esse mundo dos casinos enganam as pessoas e roubam nosso dinheiro suado que é fruto do nosso trabalho. Não recomendo esse casino pra ninguém se não quiserem passar por essa situação, aqui não existe RTP e a maioria dos slots são todos manipulados.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

The screenshot you uploaded to your complaint shows that the email with the refund information was sent to you "the day before yesterday". Could you please specify the exact date the casino sent you this email?

When exactly did you provide the casino with your CPF number?

Have you received any confirmation email from the casino stating that your refund has been successfully processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JocielHR81,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika