Posido Casino - A conta do jogador foi reaberta.

THEY REOPENED MY QC ACCOUNT FOR THE SECOND TIME AFTER NUMEROUS REQUESTS TO CLOSE IT DUE TO GAMBLING ADDICTION.

I REQUEST A REFUND OF MY LAST DEPOSITS

HANNO RIAPERTO PER LA SECONDA VOLTA IL MIO QCCOUNT DOPO LE NUMEROSE RICHIESTE DI CHIUDERLO PER GAMBLING ADDICTION.

CHIEDO RIMBORSO ULTIMI DEPOSITI

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly was your account reopened?
• How did you become aware that your account had been reopened by the casino?
• Are you still able to access your account, or has it been closed again in the meantime? If it has been closed again, has the casino informed you whether your deposits would be refunded?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for taking care of this situation.

This is the second time they've opened my account without my consent, despite knowing about my gambling problems.

I was attracted by an email on 06/19/2026.

The account is still open and the disputed amount is €1000 (I typed it incorrectly when I filed the complaint).

I already "won" a claim for the same situation a short while ago for €156.

It seems like they don't want to leave me alone, I'm in therapy.

Grazie per occuparti di questa situazione.

È la seconda volta che aprono il mio account senza consenso pur sapendo dei miei problemi di gioco d’azzardo.

Sono stato attirato da una mail il 19/06/2026.

L’account è ancora aperto e l’importo contestato è di 1000€ (ho sbagliato a digitare quando ho aperto il reclamo)

Ho già "vinto" un reclamo per la stessa situazione poco tempo fa di 156€.

Sembra che non vogliono lasciarmi stare ,io sono in terapia.

The account is closed now

L’account è chiuso ora

I AM NOT RESPONDING TO ANY OF THE EMAILS I SENT.

NON RISPONDO A NESSUNA DELLE MAIL CHE HO INVIATO.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika