Posido Casino - As retiradas dos jogadores estão atrasadas.

I have been waiting 3 weeks for 3 pending withdrawals to be sent to me. I still have $4900 to withdraw once these get processed so I would like the problem to be resolved

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Posido Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please?
• Could you please confirm that you have passed the KYC verification? 
• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I have been a member of this casino sense January 2024 but do not use it frequently.

I am continually being told my verification is not needed.

My last withdrawal was March 2024 and it only took 3 days to process.

I just want to put out the exact amount as I still haven't received anything. I have $2100 in pending withdrawals, (three withdrawals of $700). And exactly $5875.60 remaining in my casino account to withdraw once the $2100 is processed. I am convinced I will not get this and they will not pay me out. That is a lot money to lose.

Please advise, it has been 21 days sense first withdrawal.

Also, if there is a way that you could help me get my entire balance of $7975.60 that would be much appreciated. This sucks

Hello,

thank you for your message.

Have you utilized a bonus to enhance your winnings? If so, could you please specify which bonus you employed?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I am after depositing thousands of dollars over the last year so I guess they decided to give me a $125 CAD casino bonus. I used that and the terms were I needed to wager 35x. So that’s what I done and my bonus balance became my real balance. It’s letting me withdrawal but It has been processing for the last 22 days now. It’s ridiculous

I have sent screenshots of all the emails that were made, with generally the same response from them everytime.

I have received my first $2100, lets see how long it takes to receive the rest of the money.

Hello,

thank you for your message and your email.

Thank you for confirming receipt of partial payment. Please continue to provide updates regarding further developments. This complaint will remain open until confirmation of the remaining funds is received.

Looking forward to your reply,

Katarina

Its going on 2 weeks now, still waiting on my second withdrawal.

Hello,

thank you for the update.

Have you received your withdrawal, please?

Is there any new development?

Looking forward to your reply,

Katarina

Dear amerf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have received my second lot of withdrawals in 16 days. Attempting another 3 withdrawals now, we shall see how long this one takes

Hello amerf,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

It’s been 17 days now sense my withdrawal attempt, the last withdrawal came in in 16 days

i must say, it seems like they eventually do payout, but this is the only casino I’ve sever seen that takes this long

21 days now and still haven’t been paid out

Dear amerf,

thank you for your message and information provided.

Now, I would like to invite Posido Casino representative to join this conversation.

Dear Posido Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear amerf,

We would like to inform you that your three pending withdrawal requests have been successfully processed on our end.

You can proceed to submit a new withdrawal request at your convenience.

Thank you for your patience.

Kind Regards,

Posido Casino team

Posido,

I just made another withdrawal and will be making the last withdrawal tomorrow, it would be much appreciated if these withdrawals are fairly quick.

Dear amerf,

Kindly be informed that there is no pending withdrawal.

If you want to proceed with the last withdrawal please let us now to complete the withdrawal as soon as possible.

Thank you for your patience and cooperation.

Kind Regards,

Posido Casino team

Posido, the final $750 withdrawal has been put in

Posido,

Just want to ensure you guys seen my last message as the withdrawal is submitted

Dear amerf,

thank you for your messages and updates.

Dear Posido Casino,

could you please advise if you have received the withdrawal request?

Looking forward to your reply,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear amerf,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina