Posido Casino - O envolvimento da conta do jogador levanta preocupações de golpe.

Good day,

I blocked myself from Posido Casino about 6 months ago due to gambling addiction. About 6 weeks ago, I received an email stating that my account had been reactivated. Unfortunately, I was so stupid and driven by my gambling addiction that I had deposited over €3,000 until yesterday. Since I made a bonus request in the chat today, I was told that my email address wasn't linked to the account, and they played dumb when I asked for more information. My email address is stored in my profile there, and my comments were ignored. I am convinced this is a scam and that potential winnings will not be paid out. For this reason, I would like to request a full refund. Please support me in this. This is a scam casino; I have been playing online for a long time and have experience. Please contact the casino and demand that they pay me back my money. The fact that they have reactivated my account is already fraudulent enough, and they are taking advantage of my gambling addiction. Where is this casino located, and how can I take legal action against it?

Unfortunately, I experienced the same thing at Legendplay casino and am convinced that these two casinos belong together.

We are also happy to talk to you by phone if you have any further questions.

Thank you for your support.

Best regards

Tansel K.

Guten Tag,

ich habe mich bei Posido Csino vor ca. 6 Monaten wegen Spielsucht gesperrt. Vor ca. 6 Wochen habe ich eine Mail erhalten, dass mein Konto wieder aktiviert wurde. Leider war ich so dumm und von meiner Spielsucht getrieben und habe bis gestern über 3000€ eingezahlt. Da ich heute eine Bonusanfrage im Chat hatte wurde mir gesagt, dass meine E-Mailadresse mit dem Konto nicht verknüpft sei und die haben sich auf meine Rückfragen dumm gestellt. Meine Mailadresse ist in meinem Profil dort hinterlegt und meine Hinweise wurden ignoriert. Ich bin überzeugt, dass dies eine Betrugsmasche ist und potenzielle Gewinne nicht ausgezahlt werden. Aus diesem Grund möchte ich mein komplettes Geld zurück fordern. Bitte unterstützen sie mich dabei. Das ist ein Betrugscasino, da ich sehr lange online spiele, habe ich Erfahrung. Bitte nehmen Sie Kontakt zu dem Casino auf und fordern sie auf mein Geld zurück zu zahlen. Das die mein Konto wieder aktiviert haben ist schon Betrug genug und die nutzen meine Spielsucht auf. Wo sitzt dieses Casino und wie kann ich rechtlich dagegen vorgehen?

Leider habe ich im Legendplay casino das Gleiche erlebt und bin überzeugt, dass diese zwei Casinos zusammen gehören.

Gerne können wir auch telefonieren, wenn sie noch Fragen haben.

Vielen Dank für Ihre Unterstützung.

Viele Grüße

Tansel K.

Dear mexikaner,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Could you please elaborate on the issue with the email address not being linked to your account?

Thank you very much in advance. 

Best regards,

Dominika

Dear mexikaner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear mexikaner, I would like to inform you that I have not received any email from you containing your account closure request.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.