PremiumBet Casino IN - A conta do jogador foi encerrada após a vitória.

They were escaping from paying just because of winning big and they are saying that my account is closed due to high withdrawal, which is unethical and unacceptable. Please help me on this.

Dear Kiran32100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for your kind response, below are answers for your questions.

1. I won money in casino
2. Yes i passed verification and i deposited lots of money and withdrew lots of money.
3. No bonus at all.

i want to give one more clarification in this regard the actual website is https://www.pb77.co/casino

Thank you for your reply, Kiran32100. I changed the casino to the correct one.

Do I understand correctly that the casino hasn't provided any other explanation regarding the closed account? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina, thanks for your kind response.

they gave explanation and they told me that, my account is closed due to extreme withdrawals, which is completely unfair and illegal.

One of friend, his premiumbet id is: Rakesh69, who lost 5million in premiumbet india. There is no limit on company profits but if customer won, they are escaping like this.

i am attaching copy of conversation with premiumbet. Where they clearly mentioned that they are closing my account just for winning much.

Thank you very much, Kiran32100, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Kiran32100,

I'm Michal, and I have taken over your complaint. Upon reviewing your case, I noticed that you previously submitted a similar complaint regarding PremiumBet Casino, which was related to sports betting. As my colleague has informed you, we are unable to address complaints related to sports betting, as we lack the necessary expertise in that area. The closure of your account by the casino team may be linked to your activities in sports betting; however, we are unable to conduct an investigation into this matter. I will make an effort to contact the casino team for further information, but please be aware that our ability to assist may be very limited.

We would like to invite PremiumBet Casino IN to join the conversation.

Dear PremiumBet Casino IN,  

I would be grateful if you could provide some insight into the rationale for the closure of the player's account. Were there any specific concerns regarding the player's gameplay that contributed to this decision?  

If there are any confidential details pertaining to the account that cannot be shared publicly, I would appreciate it if you could send them to me directly at michal.k@casino.guru

See Michal.k , they intentionally escaping and but they don’t even bother about responding because their feeling is that as they are running offshore, so they cant be caught & can’t be traced. That’s why they are cheating people with freedom.

i also escalated this case with SBGOK foundation which is especially for this situations.

but i don’t know who will help me and save justice, hoping for best.

please do something, if you can,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi michal,

All the evidence points to Eight Central Limited N.V. as the company behind everything. Since they’re located in Curaçao and licensed by the GCB, it seems they’re facilitating these operations.

Would it be possible for you to request a response directly from Eight Central Limited N.V.? Having clarification from them could help shed light on their role in this and possibly bring more accountability.

Thanks so much for your continued support.

Dear Kiran32100,

I have reached out to the casino team multiple times but have not received a response yet. While we allow every casino to address player complaints on our complaint forum, it is a voluntary option, and we cannot force any casino to participate in this. As you decide to play in an offshore casino with not the best licensing any further actions that you can take are very limited. Although we hold quite strong authority status within the industry, sadly we cannot legally force any casino to cooperate with us in resolving player complaints. I will still continue my efforts, but at the moment a positive outcome of your complaint is rather uncertain.

Hi Michal,

Thank you for all your efforts—I really appreciate that you’re trying to pursue justice, regardless of the outcome. It means a lot to know that someone is actively working to address this issue.

I wanted to share an update. I’ve reached out to several authorities regarding my case, and I’ve finally received a response from the Curaçao Gaming Control Board (GCB). I’ve attached a screenshot of their reply for your reference.

I believe that if you contact or email GCB directly, there’s a good chance they may be able to resolve this case. This isn’t just about my situation—if this type of conduct isn’t stopped, these parties may continue to deceive others.

Thank you again for your help, and please let me know if there’s anything more I can do to support this effort.

Dear Kiran32100,

I have tried to contact the casino repeatedly but as expected I had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Despite the mention that the casino is licensed in its T&Cs and the Curaçao Gaming Control Board (GCB) (most likely fake because I have not found Eight Central Limited N.V. in the Online Gaming License Registry ) license validator, we were not able to confirm if the casino really holds a valid license that is why we list it as without an official license. Since the casino currently operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. While I would like to assist you further, any additional actions regarding your case with the licensing authority or other relevant bodies must be undertaken by you. We have been already informed in the past by various authorities that any disputes will (if at all) be addressed only with the involved parties. Regrettably, there is nothing more we can do on our end in this matter.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru

We’ve reopened this complaint at the request of Kiran32100. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hi Michael,

We had a zoom meeting with customer representative of premium bet and his name is Paul and the discussion for closing this case is going on. They promised that they will close this issue by today. So, i will update you accordingly.

thanks fir reopening the case and your continued support

Dear Kiran32100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The player has reached out to us via email to confirm that the casino has paid out all of their winnings. With this information, we will now consider this case closed and resolved. We are pleased that we could assist in bringing this matter to a satisfactory conclusion.

Should you face any challenges with this or any other casino in the future, Kiran32100, don’t hesitate to contact our Complaint Resolution Centre. We are here to support you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time

Best regards,

Michal

Casino Guru