PrimeBetz Casino - O pedido de retirada do jogador foi adiado.

Dear Esteemed Casino Guru,

I am writing to you because on January 20, 2025, I deposited €25 and played with my deposit without requesting a bonus, reaching a total of €110, from which I requested a withdrawal immediately after verifying my gaming account.

I received an email congratulating me on the verification of my documents and another email congratulating me on my win. However, I have not yet received my winnings.

I am attaching the following:

Salve spettabile casino Guru

Sono qui perché il giorno 20/01/2025 ho depositato 25€ e ho giocato il mio deposito senza richiedere bonus e ho raggiunto la cifra di 110€ , dei quali ho richiesto il prelievo , subito dopo aver fatto verificare il mio conto gioco

Ho ricevuto email di congratulazioni per la verifica dei miei documenti e ho ricevuto ulteriore email con le congratulazioni della mia vincita, ma fin'ora non ho ricevuto ancora la mia vincita

Vi allego quanto segue:

Dear Stefy0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ps I would also like to know if this other casino is reliable:

(Mr West casino' )

Thank you

Ps gentilmente vorrei anche sapere sevquest' altro casino' e affidabile:

(Mr West casino' )

Grazie

Greetings

I entered the casino chat asking what stage my withdrawal request was at, the operator (Izzy) in the chat told me that there was a note from the Financial Director requesting the forwarding of my card which I had already sent, so to make them happy I sent my credit card to the financial service for the second time.

Salve

Sono entrata in chat Del casino' chiedendo a che punto fosse la mia richiesta di prelievo, l operatrice (Izzy) in chat mi ha detto che c'era una nota da parte del D.Finanziario in cui richiedeva l inoltro della mia carta che io però già avevo inviato, quindi per farli contenti Ho inviato per la seconda volta la mia carta di credito al servizio finanziario.

Dear Casino Guru

I am informing you that I have received my withdrawal!

Thank you for your assistance, have a nice day.

❤

Spettabile casino Guru

Vi comunico che ho ricevuto il mio prelievo!

Grazie per la vs assistenza, vi auguro una buona giornata.

❤

Dear Stefy0,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru