Quatro Casino - A conta do jogador foi encerrada.

Hello! I need help withdrawing 800 euros from Quattro Casino. I registered at this casino on July 22, 2025, and managed to win. I placed a withdrawal request, but they didn't send it, even though I uploaded all the documents as requested. I made a cryptocurrency deposit and withdrew. I haven't received the withdrawal, but my account has been blocked. The casino isn't responding. I'm asking the forum for help.

здравствуйте! прошу помощи с выводом 800 евро в казино кватро. 22.07.2025 года я зарегистрировался в этом казино удалось выиграть . поставил на вывод не вывели документы все загрузил как и просило казино. сделал депозит с криптовалюты и поставил вывод . вывод не получил а получил блокировку акаунта.казино на контакт не идет . прошу помощи у форума .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When exactly was your account closed?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I played slot machines. I deposited $100. I won $800. Two days later, I didn't receive my winnings. I received the email "Hello David,"

Thank you for contacting Casino Rewards customer support.

I hope you are well and having a lovely week so far :)

Congratulations on your winnings by the way!

With regards to your email, I have looked into your withdrawal and can see that our Risk Management department will have to respond to your query. Please send an email to riskmanagement@casinorewards.com and they will get back to you as soon as possible.

I wrote and sent the documents and uploaded them to the website. Then, two days later, I couldn't log into my account; was it blocked?

играл в игровые автоматы . сделал депозит 100 долларов .выиграл 800 долларов спустя двое суток выигрыш не получил . получил письмо Hello David,

Thank you for contacting Casino Rewards customer support.

I hope you are well and having a lovely week so far :)

Congratulations on your winnings by the way!

With regards to your email, I have looked into your withdrawal and can see that our Risk Management department will have to respond to your query. Please send an email to riskmanagement@casinorewards.com and they will get back to you as soon as possible.

написал и отправил документы и на сайте загрузил документы . далее через двое суток не смог войти в аккаунт он был заблокирован?

Thank you very much for your reply, david500. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Could you please clarify exactly when exactly your account was blocked?

On August 4, 2025, I was no longer able to log into my account; was it blocked?

4 августа 2025 года уже не смог войти в акаунт. он был заблокирован?

Dear david500,

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period. 

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.