QuickWin Casino - A desistência do jogador está atrasada.

Good morning, it's been more than 5 business days, but the casino still hasn't processed my withdrawal. They say it will take 3 business days, but then they do what they want. So far, despite the casino's reassurances, nothing has happened. I've probably sent 6 or 7 reminders.

Buongiorno, sono passati ormai più di 5 giorni lavorativi ma il casinò non ha ancora evaso il prelievo, scrivono che ci vogliono 3 giorni lavorativi ma poi fanno come vogliono. Ad oggi nulla nonostante le rassicurazioni del casinò, avrò fatto 6/7 solleciti.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bombz84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear Cardiff,

Thank you for your feedback.

However, I would like to point out that, in my specific case, the withdrawal processing times and methods do not comply with the rules and conditions set by the Casino, which represent the fundamental basis of trust upon which a customer decides to deposit and use their funds on the platform.

While we understand that operational delays may occur, at present the expected timelines have not been met, nor have clear, timely, and verifiable information been provided regarding the status of the request and the actual crediting times.

I would also like to point out that the lack of reliable information several days after the request places me in a situation of objective difficulty and uncertainty, which I believe is inconsistent with transparency and customer protection standards.

I look forward to hearing from you and thank you for your support.

Best regards

Gentile Cardiff,

vi ringrazio per il riscontro fornito.

Desidero tuttavia evidenziare che, nel mio caso specifico, le tempistiche e le modalità di gestione del prelievo non risultano conformi a quanto previsto dalle regole e dalle condizioni indicate dal Casinò, che rappresentano il presupposto fondamentale di fiducia su cui un cliente decide di depositare e utilizzare i propri fondi sulla piattaforma.

Pur comprendendo che possano verificarsi ritardi operativi, allo stato attuale non risultano rispettate le tempistiche previste, né sono state fornite indicazioni chiare, puntuali e verificabili sullo stato della richiesta e sui tempi effettivi di accredito.

Preciso inoltre che l’assenza di informazioni certe dopo diversi giorni dalla richiesta mi pone in una situazione di oggettiva difficoltà e incertezza, che ritengo non sia coerente con gli standard di trasparenza e tutela del cliente.

Rimango in attesa di ulteriori sviluppi da parte Vostra, e vi ringrazio del Vostro supporto.

Cordiali saluti

Hi, the casino finally paid me, although not all of the €500, but €498.15 arrived.

Ciao, il casinò alla fine mi ha pagato anche se non tutti i 500€, ne sono arrivati 498,15€.

Dear Cardiff,

I’m glad to hear that the casino has paid out your winnings.

The small difference in the amount received may have been caused by provider fees or withdrawal charges.

May I kindly ask if I can now close your complaint and mark it as resolved in our system?

Thank you in advance for reply

Kind regards,

Petra

Of course L, thank you

Certamente L, vi ringrazio

Dear Bombz84,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petra

Casino.Guru