QuickWin Casino - O jogador está impedido de fazer retiradas.

It won't let me make withdrawals. When I try to make a withdrawal, I get an error saying "The given user has been restricted," whereas it does let me make a deposit.

No me permite hacer retiros. Al intentar hacer un retiro me aparece un error diciendo "El usuario dado ha sido restringido" mientras que si quiero depositar si me lo permite.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino, and when exactly your payouts were restricted?
• Have you contacted casino support and asked for assistance? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I have answered your email.

Hola,

Te he respondido al mail

Thanks for your reply.

• Has the casino provided an explanation as to why your account is restricted?
• Have you passed account verification in the casino recently or in the past? Has the casino asked you to provide additional documents recently to verify any particular information?

Please let me know.

Dear cponscar81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru