QuickWin Casino - O levantamento dos prémios dos jogadores está atrasado.

On 06/22/2026 I requested a withdrawal of €400.

As of today 01/07 it is still being processed.

When I asked for clarification, I was simply told that the withdrawal was delayed but without giving me any explanation.

I ask that I be given the money that is due to me.

In data 22/06/2026 ho fatto richiesta per un prelievo di 400€.

Ad oggi 01/07 risulta ancora in elaborazione.

Alla richiesta di chiarimenti mi è stato solo detto che il prelievo è in ritardo ma senza darmi spiegazioni.

Chiedo che mi vengano dati i soldi che mi spettano.

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Dear alessandrofadd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear alessandrofadd,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, thanks for your reply. Yes, my concerns were unfounded. Although later than usual, I received my money.

Ciao, grazie della risposta. Sì le mie preoccupazioni erano infondate. Seppur in ritardo rispetto al solito ho ricevuto i miei soldi.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alessandrofadd,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla