QuickWin Casino - O pagamento do jogador foi atrasado.

Good morning, I requested three withdrawals of €500 each from Quickwin.com (I'm verified and have uploaded my ID) and have been waiting since July 22nd-24th, 2026. I keep getting told they're being processed and that they're working hard on it. Furthermore, I also have a balance of €14,950 in this player account that I would like to withdraw as well. Unfortunately, you can only request €500 every 24 hours and have a maximum of three €500 withdrawals pending at any one time. How many months will I have to wait to get my money? The withdrawals are long overdue. Given my large balance, I'm worried I won't even receive them. I've never experienced anything like this before!

It would be great if you could help me in this case.

Best regards

Guten Morgen, ich habe bei Quickwin.com (ich bin verifiziert und habe meinen Ausweis hochgeladen ) 3 Auszahlungen zu je 500 Euro beantragt und warte seit dem 22.07.26 -24.07.26 darauf und werde nur vertröstet das es in Bearbeitung ist und intensiv daran gearbeitet wird . Zudem kommt das ich zusätzlich noch ein Guthaben auf diesem Spielerkonto habe von 14950 Euro und das auch gerne ausbezahlt hätte. Man kann leider nur 500 Euro alle 24 Stunden beantragen und maximal 3 Auszahlungen zu je 500 Euro in der Warteschleife haben . Wieviel Monate muss ich denn da warten um an das Geld zu kommen? Die Auszahlungen sind längst überfällig. Ich habe zwecks des hohen Guthabens bedenken das ich das überhaupt bekomme. So etwas habe ich leider noch nie erlebt!

Es wäre super wenn Sie mir in diesem Fall weiterhelfen könnten.

liebe Grüße

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Dear Pietges29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the feedback. I will now wait until next Monday to see if the money arrives. If so, I will get in touch.

Best regards

Vielen Dank für die Rückmeldung. Dann werde ich jetzt noch bis kommenden Montag abwarten ob das Geld ankommt. Gegebenenfalls werde ich mich dann melden .

Beste Grüße

Dear Pietges29,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pietges29,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean