QuickWin Casino - O saque do jogador está atrasado e a verificação da conta foi solicitada novamente.

Hello, I won a five-figure sum at Quickwin on July 24th. Since you can only withdraw €500 per day, it takes forever for the money to arrive anyway, but I haven't received any payment for two weeks now, and suddenly I have to verify my identity again even though I already did it successfully.

Hallo ich habe einen fünfstelligen Betrag gewonnen bei Quickwin am 24.07 da Mann leider nur 500 Euro auszahlen kann pro Tag dauert es sowieso ewig bis das Geld kommt aber seid 2 Wochen kam keine Auszahlung bei mir an und plötzlich muss ich mich erneut verifizieren obwohl ich das schon gemacht habe Erfolgreich

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Which documents were you asked to provide on both occasions the casino requested KYC?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas