QuickWin Casino - Os saques dos jogadores estão sendo cancelados.

Hello Casino Guru,

I need your help.

A long time ago, I discovered the Quickwin website through you. After a long break, I'm active there again. However, I'm having a problem with withdrawals; they keep being canceled by the system. I've been trying for over three weeks, and I'm not getting anywhere with the support team; I keep getting the same answer.

I am sending you the necessary evidence as an attachment.

Please help me.

greeting

Hallo Casino Guru,

ich benötige eure Hilfe.

Vor langer Zeit kam ich durch euch auf die Seite quickwin. Nach langer Pause hab ich mal wieder dort aktiv. Jedoch hab ich aber ein Problem bei der Auszahlung, es wird ständig vom System storniert. Seit über 3 Wochen versuche ich das und mit dem Support Team komme ich auch nicht weiter, ich bekomme ständig die gleiche Antwort.

Im Anhang sende ich Ihnen die nötigen Beweise.

Bitte helft mir.

Gruß

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Have you used the same payment method for deposits and payouts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, same payment dates for deposits and withdrawals.

No bonus. And there used to be payouts, but these are no longer visible in the transaction history.

Ja selbe Zahlungstermine bei ein und Auszahlung.

Kein Bonus. Und ganz früher mal gab es Auszahlungen aber diese sind im Transaktionsverlauf auch nicht mehr ersichtlich.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nedwed,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas